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What is the Missing Buzzword in Retail? | FF News at RTS London 2025
What’s the one thing retailers still aren’t getting quite right? In this fast-cut snapshot from the frontline of payments and retail, industry voices weigh in on what’s being overlooked — and what needs to come back into focus. From customer loyalty to payment journey optimization, the message is clear: the customer experience is everything, and it’s time we started treating it that way.
Omnichannel might feel like yesterday’s buzzword, but it’s still tomorrow’s solution. Consistency, unified journeys, and partner service are the new benchmarks — and yet, too often, payments are an afterthought. This video shines a light on why the smartest retailers are shifting their mindset and designing from the customer’s point of view, not just the tech stack.
If you’re in retail, fintech, or anywhere in between, these perspectives are a wake-up call. Hear what matters now — and what can’t be ignored any longer if you want to build loyalty that lasts.
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- intelliflo and Söderberg & Partners Form Strategic Partnership to Drive Adviser Efficiency Read more
- ComplyAdvantage Fintea Chats: Lucy Heavens on Compliance, Technology and the Future Read more
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Lüt Announces Strategic Partnership with Safe Harbor to Expand Access to Compliant Closed-Loop Payments for Cannabis and Specialty Merchants
Lüt, a new financial ecosystem built for accessibility, reliability and growth with a first-of-its-kind closed-loop digital payments platform for cannabis and other high-risk industries, has announced its new partnership with leading financial services provider Safe Harbor to address one of the cannabis industry’s most persistent challenges: compliant and reliable payments. Through the collaboration, Lüt becomes a Safe Harbor Advantage Partner in closed-loop payment, expanding access to compliant, guaranteed-funds digital payments for cannabis and specialty merchants.
Figure Partners with moomoo and Keplr to Expand Global Access to the On-chain Public Equity Network (OPEN)
Figure is expanding investor access to the On-Chain Public Equity Network (OPEN) through new integrations with moomoo and Keplr, extending the distribution of blockchain-native public equities across both regulated brokerage platforms and self-custody wallets. OPEN allows companies to issue their equity native on blockchain and enables investors worldwide to invest in U.S. public equities while accessing decentralized finance (DeFi) for borrowing against and lending out stock.
OneDome Raises $25M Pre-Series C, Bringing Total Funding to $40M
OneDome, the UK-based housing and fintech platform, has raised $25 million in a Pre-Series C funding round, taking total funding raised to date to $40 million.
intelliflo and Söderberg & Partners Form Strategic Partnership to Drive Adviser Efficiency
intelliflo and Söderberg & Partners today announced a new strategic partnership designed to deliver greater efficiency, smarter workflows and an enhanced technology experience for financial advice firms.
ComplyAdvantage Fintea Chats: Lucy Heavens on Compliance, Technology and the Future
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Chargebase Launches to Help Merchants Cut Chargebacks and Give Easy Access to Verifi and Ethoca Alerts
Chargebase, a new chargeback-prevention platform built for high-growth e-commerce and SaaS businesses, today announces its official launch. Designed to solve an expensive and existential problem for merchants – chargebacks – Chargebase gives companies instant access to Verifi and Ethoca alerts in a single, easy-to-use platform with automated workflows and transparent pricing.
APEXX Global Announces $10 Million Investment from Finch Capital to Accelerate Global Growth
APEXX Global, the leading merchant-centric Payment Orchestration Platform, today announced a strategic investment of up to $10 million USD led by Finch Capital, a European growth investor with deep expertise in payments and scaling financial technology players internationally.