AI in Global Payments and Banking | Matt Williamson, Endava at MoneyLive 2025

Matt Williamson is Senior Vice President and Industry Principal at Endava and at MoneyLive 2025, he discusses a strong understanding of global payments and banking. Instead of just helping big companies like Visa and MasterCard create products, he also advises on larger issues. These issues include managing partnerships and deciding when to build new solutions or work with others.

A major topic in the industry is AI and while there is a lot of excitement, there is also some uncertainty.

The main question isn’t whether AI will change things, but how it will do so. Williamson notes that AI initially brought a wave of excitement to the banking sector, but says there’s now a more cautious approach to its use and that some people see AI as the ultimate solution to every problem, but that’s not accurate. It’s more about understanding what AI can truly solve and figuring out how to use it effectively. 

Endava see different ways their clients use AI and while some clients don’t have an AI plan because Endava believe it’s safer to be cautious rather than rushing into it and spending money on AI technologies like OpenAI but struggle with how to integrate them into their business.

He explains that AI tools need careful testing and v integration into the business as at Endava, Williamson promotes a thoughtful use of AI and as Endava invest time in understanding AI while being cautious saying they’re heavily investing in the emerging technology. 

This careful approach helps Endava serve its clients better. The company develops tools to simplify tasks like coding and always learns from real-world situations. This honesty helps clients who are unsure about how to use AI. Predictive Role of AI in Fraud Management Williamson believes AI’s real potential in banking is moving from reacting to predicting fraud. AI can process large amounts of data, recognize patterns, and foresee possible fraud, helping to prevent it before it happens. However, human oversight remains essential to ensure AI makes the right decisions. 

Reflecting on AI’s broader impact, Williamson compares it to the early days of the internet. Back then, few could foresee how much the internet would transform industries and AI might have a similar impact in the future.