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The Importance of Being Customer First in Banking | FF News at Sibos 2023
Joining us for another episode of our Sibos series with SunTec is Madhur Jain, Head of SaaS at SunTec and Allison Shonerd from Bank of America, to talk about the changes in banking and what they’re doing to put customers first.
Jain points out that new technology and the agility it provides must be implemented with a customer-first rather than a product-first mindset. Shonerd who heads up Global Digital Disbursements, talks about the internal experimentation and proof of concept they’re doing to ensure they best serve their customers. Our BoA representative also talks about adopting new payment rails and wallets as well as exploring the new frontier of tokenisation.
Companies In This Post
- TradeStation Expands into Europe, Unlocking Full U.S. Trading Experience for Retail and Institutional Investors Read more
- ING Hires Aled Patchett to Lead UK Sector Strategy Read more
- Prosci: Mitigating Human-Side Friction: Deploying Research-Backed Change Management and Executive Coaching Rails Read more
- MNP and Caseware Partner to Build the Future of Agentic Audit Read more
- Driving Sustainable Profit in Fintech with Torus, payabl., and Raiffeisen Bank International Read more
Prosci: Mitigating Human-Side Friction: Deploying Research-Backed Change Management and Executive Coaching Rails
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Eastnets: Navigating the New Era of Instant Payments and Global Fraud Prevention
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The Dual-Edged Sword of Artificial Intelligence: Structuring Governance Protocols for High-Velocity Financial Solutions
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AutoRek: Simplifying Real-Time Reconciliations and Data Integrity
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How Banks Can Maintain Core Stability While Driving Innovation
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Intimate Data Enrichment: Powering Hyper-Personalized Portals and Risk-Mitigated Lending Rails
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The Expansion of Machine Identity: Mapping Digital IDs, Liability Protocols, and Cross-Border Frameworks for IoT and AI Agents
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TradeStation Expands into Europe, Unlocking Full U.S. Trading Experience for Retail and Institutional Investors
TradeStation Group, Inc. (“TradeStation”) today announced the launch of TradeStation Europe B.V. (“TradeStation Europe”), a fully licensed MiFID Investment Firm in the European Union, regulated by the Dutch Authority for the Financial Markets (AFM) in the Netherlands, to operate as an investment services firm in Europe.
ING Hires Aled Patchett to Lead UK Sector Strategy
ING has appointed Aled Patchett as Head of Sectors UK, as the bank steps up its push to deepen client coverage and drive cross-product growth in the UK market.
Prosci: Mitigating Human-Side Friction: Deploying Research-Backed Change Management and Executive Coaching Rails
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MNP and Caseware Partner to Build the Future of Agentic Audit
Caseware, the leading AI platform for assurance and financial reporting, today announced, two major milestones with MNP, one of the largest professional services firms in Canada. MNP has selected Caseware to further its audit transformation, deploying Caseware’s full Cloud Engagement Solutions suite across its practice. Simultaneously, MNP has joined the Caseware Agentic Pioneer Program as a founding member — a strategic co-development partnership that will see MNP build and deploy firm-specific AI agents on Caseware’s governed AI platform. Together, these agreements mark a significant step in MNP’s evolution into a cloud-first, AI audit practice.
Driving Sustainable Profit in Fintech with Torus, payabl., and Raiffeisen Bank International
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Eastnets: Navigating the New Era of Instant Payments and Global Fraud Prevention
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
The Dual-Edged Sword of Artificial Intelligence: Structuring Governance Protocols for High-Velocity Financial Solutions
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