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January 29 2024

The Fintech Show #138: Starting With You. Implementing AI Effectively with SmartStream, HSBC and Cynergy Bank

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In this episode of The Fintech Show we speak to Shayan Hazir, Chief Digital Officer at HSBC, Roberta Bill, Product Manager at SmartStream Technologies and Rana Bhattacharya, Chief Information and Digital Officer at Cynergy Bank to find out how they’re using AI to create efficient processes and improve customer experience. Bill lets us know how their product Air does just that, AND clears the way for better strategic analysis at the same time.

Hazir and Bhattacharya are well placed to discuss their AI ambitions using technology like this. Hazir points out that turning to AI has to begin with the customer journey and stewarding the technology effectively. Bhattacharya says that automation is good news for customers who can look forward to better insights in future.

People In This Post

Shayan Hazir

Shayan Hazir

HSBC
Rana Bhattacharya

Rana Bhattacharya

Cynergy Bank

Roberta Bill

Smartstream

Companies In This Post

HSBC | FinTech Finance

HSBC
Cynergy Bank | Fintech Finance

Cynergy Bank
SmartStream

Smartstream
  1. InsurTech NY: General Magic on How AI Text Agents Are Cutting Insurance Quote Time

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  2. NOTO: Why AI Fraud Prevention Needs Human Interaction to Beat the ‘Tick in the Box’ Mentality

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  3. MPE 2026: Mastercard and Deutsche Bank on Reducing Complexity for Merchants

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  4. InsurTech NY: QuickFacts on Broker Data

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  5. Houston Fraley on Why Security Is the Foundation of Trust in FinTech

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