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Fintech Finance Presents: The Fintech Show 2.01 – Let the customers do the talking
In this episode of The Fintech Show, we learn about how banks are looking at customers, their experience and how to respond to them. We speak with institutions and organisations at the forefront of this changing landscape. How do you talk to a customer and provide that tailored, emotional response over digital? To find out, we speak with:
- BBVA’s Gonzalez Rodriguez
- Westpac’s Michael Correa
- Citizens Bank Matt Richardson
- Apteans’ Jenny Peng and Martin Wagstaff
- Bank of Ireland: How Data Is Shaping Smarter Banking Read more
- When Will AI Replace Your Job? Read more
- Black in Fintech Launches Speaker Index as Community Expands With Senior Advisory Board Read more
- Revolut Reports Record Profit of $2.3bn for 2025 as Revenue Surges to $6bn Read more
- HSBC Announces David Rice as its First Chief AI Officer Read more
Real-Time Payments, Built for the Caribbean | Payment Spayce | Sagicor Bank | The Paytech Show #86
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Why Trust Is the New Payments Differentiator | Payment Spayce | Sagicor Bank | The Paytech Show #85
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How Freedom Holding Corp Turned Technology Foundations into a Scalable Fintech Ecosystem | Freedom Holding Corp | The Fintech Show #161
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Hyper-Personalisation to Agentic AI: The Next Phase for Banks | Newgen | The Fintech Show #160
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APIs to Always-On: Open Banking, Embedded Finance & AI Platform Engineering | FIS, HSBC Innovation Banking, BNY | The Fintech Show #159
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AI-Native AML: LLM Detection, Explainable Decisions & Human Oversight | Flagright, B4B Payments, Zero | The Fintech Show #158
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Transforming Debt Collection: Self-Service, Smart Workflows & Scalable Tech | Flexys, Capital on Tap, Billing Finance | The Fintech Show #157
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Bank of Ireland: How Data Is Shaping Smarter Banking
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When Will AI Replace Your Job?
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Black in Fintech Launches Speaker Index as Community Expands With Senior Advisory Board
Black in Fintech has launched a speaker index to increase the visibility of Black professionals across financial services and fintech
Revolut Reports Record Profit of $2.3bn for 2025 as Revenue Surges to $6bn
Revolut released its Annual Report for the year ending 31 December 2025 is delivering record profitability and global scale as it transitions into a truly global bank
HSBC Announces David Rice as its First Chief AI Officer
HSBC Holdings plc today announced David Rice will be appointed as HSBC’s first Chief AI Officer, effective 1 April.
200 Million More Friends on Venmo – Send Money to PayPal Users Around the World
Venmo announced a major expansion that brings the app's peer-to-peer payment experience to a global audience
Starling Appoints New Group Chief Risk Officer
Starling Group today named Keith Algie as its new Group Chief Risk Officer, subject to regulatory approval.