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September 8 2017

Fintech Finance Season 3 Episode 03: Customer Centricity

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In this episode of Fintech Finance, we look at how to keep the customer at the centre point of a bank’s operations.

To do this, we speak with Kieran Kilmartin and Andy Berry from Pitney Bowes, to talk about some of the challenges associated with a digital transformation, and how to best use the tools of technology to respond to this.

Martin Atkinson talks to us about the methodology he employs at MetroBank to ensure that the customer experience is paramount, while Lea Jakobiak speaks with Matt Cox from Nationwide, about how to response effectively to customer demands.

  1. EXCLUSIVE: “Islands in the Real-Time Sun” – George Thomas, Sagicor Bank in ‘The Paytech Magazine’

    The Paytech Magazine

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  2. The Dawn of Agentic Payments: How AI is Rewiring Global B2B Commerce

    Thought Leadership

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  3. What Sport or Team Would You Sponsor?

    Event Videos 2026

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  4. Pay360 2026: How Many Pay360 Events Have You Attended?

    Event Videos 2026

     Read more
  5. AutoRek & Microsoft: Why Reconciliation Is Becoming Critical

    Fintech TV

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