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Fintech Finance Season 2 Episode 06: Cross Channel Contact Centres
In this episode of Fintech Finance, we take a closer look at the how different areas of customer contact can interact with each other. For this, we look at mobile, branch, digital and voice with Simon Separghan MD for Global Contact and Digital Channels at Barclays, Christophe Reiche, CEO at Iwoca, Richard Nicholls, Vp at Teleperformance and Martin Dodd, the Connect Managing Director at Lloyds Banking Group.
- Cathay Pacific Expands Global Partnership with Adyen Read more
- MAS Partners Industry to Develop AI Risk Management Toolkit for the Financial Sector Read more
- EXCLUSIVE: “Staying Real” – Ramon Caracas and Debra LePage, Payment Spayce in ‘The Paytech Magazine’ Read more
- AutoRek & Microsoft: Building Resilient & Compliant Finance Infrastructure Read more
- From Zero to 12 Million Customers. A Decade-Long Partnership of GoTyme Bank and BPC Drives South African Digital Adoption Read more
Real-Time Payments, Built for the Caribbean | Payment Spayce | Sagicor Bank | The Paytech Show #86
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Why Trust Is the New Payments Differentiator | Payment Spayce | Sagicor Bank | The Paytech Show #85
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How Freedom Holding Corp Turned Technology Foundations into a Scalable Fintech Ecosystem | Freedom Holding Corp | The Fintech Show #161
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Hyper-Personalisation to Agentic AI: The Next Phase for Banks | Newgen | The Fintech Show #160
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APIs to Always-On: Open Banking, Embedded Finance & AI Platform Engineering | FIS, HSBC Innovation Banking, BNY | The Fintech Show #159
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AI-Native AML: LLM Detection, Explainable Decisions & Human Oversight | Flagright, B4B Payments, Zero | The Fintech Show #158
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Transforming Debt Collection: Self-Service, Smart Workflows & Scalable Tech | Flexys, Capital on Tap, Billing Finance | The Fintech Show #157
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Cathay Pacific Expands Global Partnership with Adyen
Adyen announced the expansion of its longstanding partnership with Cathay Pacific with Adyen now providing direct acquiring services for the airline
MAS Partners Industry to Develop AI Risk Management Toolkit for the Financial Sector
MAS announced the successful conclusion of phase two of Project MindForge[1], which culminates in the publication of an AI Risk Management Toolkit for the financial services sector
EXCLUSIVE: “Staying Real” – Ramon Caracas and Debra LePage, Payment Spayce in ‘The Paytech Magazine’
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AutoRek & Microsoft: Building Resilient & Compliant Finance Infrastructure
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From Zero to 12 Million Customers. A Decade-Long Partnership of GoTyme Bank and BPC Drives South African Digital Adoption
GoTyme Bank and BPC are marking a decade-long partnership that has taken GoTyme Bank from the start of the project to 12 million customers in South Africa
Africa’s Crypto Market Matures: Fraud Rates Drop by 28% – New Sumsub Report
Crypto platforms across Africa are rapidly improving identity verification performance as the industry moves toward stricter regulation
SymphonyAI AI Platforms Deployed for Compliance Environment at Munich Re
SymphonyAI supports Munich Re, one of the leading reinsurers, and subsidiaries through its financial crime platform