FF News Logo
Thursday, June 11, 2026
Kani x FFNews

Breaking News

AutoRek: Simplifying Real-Time Reconciliations and Data Integrity How Banks Can Maintain Core Stability While Driving Innovation EXCLUSIVE: “Buy, Build, or Boost: Choosing the Right Path Amidst an Accelerating Agentic Future” – Matthew Barnard, BBD and Theodora Lau , Unconventional Ventures in ‘The Fintech Magazine’ Intimate Data Enrichment: Powering Hyper-Personalized Portals and Risk-Mitigated Lending Rails The Expansion of Machine Identity: Mapping Digital IDs, Liability Protocols, and Cross-Border Frameworks for IoT and AI Agents The Financial Benefits of Nearshoring IT Services and How Greentech Is Reshaping Modern Banking Infrastructure ACI Worldwide Powers Next-Generation PSP Expansion in Africa with Kwik Payments Go-Live More Than 60% of Pix Automático Users Are Brand-New Subscribers to Digital Platforms, EBANX Data Shows Comrade Trustee Services Goes Live With Smartstream’s Air, the AI Reconciliation and Data Automation Solution Visa Partners with OpenAI to Power the Next Generation of AI Commerce MOZN Redefines Fraud Response From Days to Minutes With AI Rule Builder US and UK Payments Firms Racing to Deploy AI Without Modernizing Financial Infrastructure enza Awarded Payment Service Provider (PSP) Enhanced Licence in Ghana Ramp Launches Applied AI Solutions, Helping Enterprises Deploy AI Agents Across Finance Operations Abbove Strengthens Its Banking Position With the Deployment of Its Platform at ING in Belgium

July 3 2025

Bank of Ireland’s Jamie Renehan on Building Digital Relationships with Customers

Share this post:

Share on LinkedIn Share on WhatsApp

Jamie Renehan from Bank of Ireland discusses how banks build relationships customers now that everything’s online. Previously, customers went to the bank in-branch and chatted with someone face-to-face, and built up a relationship over time. However, things are changing fast.

Renehan says banks have got a significant amount of customer information from all points in their systems but the big question is how to use that information to keep those relationships going strong online. Banks have to get to know their customers through the data and give them products and services that actually matter to them.

This may be that online experiences feel personal, or making sure someone’s online profile syncs up with what happens when they go to a branch.

Renehan’s point is clear: for banks like Bank of Ireland to do well, they have to mix the latest technology with the personal touch that banks have always been known for.

People In This Post

Jamie Renehan

Jamie Renehan

Bank of Ireland

Companies In This Post

Bank of Ireland
  1. AutoRek: Simplifying Real-Time Reconciliations and Data Integrity

    Event Videos 2026

     Read more
  2. How Banks Can Maintain Core Stability While Driving Innovation

    Event Videos 2026

     Read more
  3. EXCLUSIVE: “Buy, Build, or Boost: Choosing the Right Path Amidst an Accelerating Agentic Future” – Matthew Barnard, BBD and Theodora Lau , Unconventional Ventures in ‘The Fintech Magazine’

    The Fintech Magazine

     Read more
  4. Intimate Data Enrichment: Powering Hyper-Personalized Portals and Risk-Mitigated Lending Rails

    Banking Transformation Summit 2026

     Read more
  5. The Expansion of Machine Identity: Mapping Digital IDs, Liability Protocols, and Cross-Border Frameworks for IoT and AI Agents

    Event Videos 2026

     Read more
FTT AI Transformation x FFnews
More On