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July 3 2025

Bank of Ireland’s Jamie Renehan on Building Digital Relationships with Customers

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Jamie Renehan from Bank of Ireland discusses how banks build relationships customers now that everything’s online. Previously, customers went to the bank in-branch and chatted with someone face-to-face, and built up a relationship over time. However, things are changing fast.

Renehan says banks have got a significant amount of customer information from all points in their systems but the big question is how to use that information to keep those relationships going strong online. Banks have to get to know their customers through the data and give them products and services that actually matter to them.

This may be that online experiences feel personal, or making sure someone’s online profile syncs up with what happens when they go to a branch.

Renehan’s point is clear: for banks like Bank of Ireland to do well, they have to mix the latest technology with the personal touch that banks have always been known for.

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Jamie Renehan

Jamie Renehan

Bank of Ireland

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Bank of Ireland
  1. Kanastra Raises $30 Million Series B from F-Prime to Spearhead Brazil’s Private Credit Infrastructure Development

    Funding

     Read more
  2. I&M Bank Launches Tanzania’s First Mastercard World Elite Debit and Multi-Currency Prepaid Cards on OpenWay’s Way4 Platform

    News

     Read more
  3. Sage Unveils Next-Generation, Integrated Cloud HR & Payroll Solution for Mid-Sized Businesses in South Africa

    News

     Read more
  4. Atom Bank Bolsters Family Support By Increasing Maternity and Paternity Leave

    Fintech

     Read more
  5. EXCLUSIVE: “To Boldly Go…” – Toine van Beusekom, Icon Solutions in ‘Discover Sibos 2025

    Discover Sibos 2025

     Read more
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