FF News Logo
Friday, September 12, 2025
FF Awards Leaderboard Banner

Breaking News

Why So Many Fintech AI Projects Are Failing (And How to Fix Them) Mastercard, NCR Atleos, and ITCard to Enhance Contactless Experiences at ATMs Paytently and Mastercard Partner to Launch Next- Generation Open Banking Payment Solution Botim Expands UAE-Ethiopia Financial Corridor With Commercial Bank of Ethiopia Partnership Onafriq and Visa Partner to Launch Visa Pay, Unlocking Interoperability Between Card and Mobile Money in the DRC Jet2 Selects APEXX Global as Payment Orchestration Partner Binance and Franklin Templeton to Develop Digital Assets Initiatives and Products Charm Security and Give an Hour Unite AI and Mental Health Expertise to Fight Scams Jeeves Launches Stablecoin Payments to Cut Cross-Border Costs by Up to 80% for LatAm Businesses Introducing Stream: Pioneering a New Era of Workplace Finance Ebury Expands Sports Partnerships Network in Brazil With Copa Libertadores Winner Botafogo Upwork Partners with Wise Platform to Enhance International Payment Infrastructure for Global Freelancers Mastercard Simplifies Business Payments With Oracle Integration BingX Launches AI Master, the World-First AI Crypto Trading Strategist Personetics Launches MCP Server—Enabling Banks to Develop Agentic AI Applications Using Customer Financial Intelligence Data

July 3 2025

Bank of Ireland’s Jamie Renehan on Building Digital Relationships with Customers

Share this post:

Share on LinkedIn Share on WhatsApp

Jamie Renehan from Bank of Ireland discusses how banks build relationships customers now that everything’s online. Previously, customers went to the bank in-branch and chatted with someone face-to-face, and built up a relationship over time. However, things are changing fast.

Renehan says banks have got a significant amount of customer information from all points in their systems but the big question is how to use that information to keep those relationships going strong online. Banks have to get to know their customers through the data and give them products and services that actually matter to them.

This may be that online experiences feel personal, or making sure someone’s online profile syncs up with what happens when they go to a branch.

Renehan’s point is clear: for banks like Bank of Ireland to do well, they have to mix the latest technology with the personal touch that banks have always been known for.

People In This Post

Jamie Renehan

Jamie Renehan

Bank of Ireland

Companies In This Post

Bank of Ireland
  1. Why So Many Fintech AI Projects Are Failing (And How to Fix Them)

    Thought Leadership

     Read more
  2. Mastercard, NCR Atleos, and ITCard to Enhance Contactless Experiences at ATMs

    News

     Read more
  3. Paytently and Mastercard Partner to Launch Next- Generation Open Banking Payment Solution

    News

     Read more
  4. Botim Expands UAE-Ethiopia Financial Corridor With Commercial Bank of Ethiopia Partnership

    News

     Read more
  5. Onafriq and Visa Partner to Launch Visa Pay, Unlocking Interoperability Between Card and Mobile Money in the DRC

    News

     Read more
Sibos | FFNews
More On