Financial Services Customer Experience Conference 2026


Senior leaders from NatWest, HSBC, Lloyds Banking Group, Santander, Nationwide, LSEG, Direct Line Group, Bank of Ireland and more will gather in London for the 13th Annual Financial Services Customer Experience Conference.

The one-day programme features 23 senior speakers, multiple interactive panel discussions, practical case studies and dedicated networking with peers from across banking, insurance, fintech and wider financial services.

Designed for customer experience, digital, operations, insight, marketing and transformation leaders, the event explores how financial institutions are improving journeys, supporting vulnerable customers, balancing AI with human service, strengthening trust and delivering measurable commercial outcomes.

For professionals responsible for growth, retention, service quality and customer trust, this is the forum to benchmark strategy and hear what leading brands are doing now.

Use code: FFNEWS for a discount on your delegate pass