J.D. Power
About J.D. Power
J.D. Power provides consumer insights, advisory services and data analytics for the banking and payments industries. The company produces performance benchmarks and certifications based on customer satisfaction across merchant services, wealth management apps and retail banking. Recent coverage has focused on consumer financial health, small business satisfaction with payment processing and the impact of housing affordability on financial stress.
FF News has published 15 stories featuring J.D. Power since 2022, most recently "Gen Z and Millennials Drive Surge in Secondary Bank Accounts Amid Financial Strain" (4 November 2026).
Part of: Thoma Bravo
People at J.D. Power on FF News
- Craig Martin, Executive Managing Director
- Jennifer White, Managing Director of Financial Services Intelligence
- Eric McCready, Director of Digital Solutions
- Mark Garrett, director of global insurance intelligence
- Paul McAdam, senior director of financial services
- Tony Soloman, Director, Insurance Intelligence
Latest J.D. Power news
- Gen Z and Millennials Drive Surge in Secondary Bank Accounts Amid Financial Strain 4 November 2026
- Small Business Banking Satisfaction Climbs Despite Relationship Management Strains, J.D. Power Finds 27 October 2026
- J.D. Power 2026 Study: Auto Insurance Satisfaction Hits Wall as Total Loss Claims Rise 27 October 2026 Insurtech Eye
- J.D. Power Report: U.S. Consumers Prioritize Rates Over Branches as Financial Pressures Mount 26 October 2026
- NJM Insurance Group Secures JD Power Auto Claims Certification for Ninth Consecutive Year 17 September 2026 Insurtech Eye
- JD Power 2026 Study: Trust and Seamless Service Key to Home Insurance Retention Amid Rising Costs 16 September 2026 Insurtech Eye
- Slow Insurance Payouts Risk Policyholder Churn, InvoiceCloud Survey Finds 1 September 2026 Insurtech Eye
- JD Power Study Reveals 29% of Insurance Customers Now Use AI for Policy Research and Claims 1 September 2026 Insurtech Eye
- Amica Insurance Adopts ZestyAI’s Agentic AI to Slash Regulatory Research Time by 95% 1 September 2026 Insurtech Eye
- Housing Affordability Becomes Top Financial Stressor for US Consumers, J.D. Power Reports 24 August 2026
- JD Power 2026 Study: 60% of U.S. Credit Card Customers Now Classified as Financially Unhealthy 17 August 2026
- Happy Money Identifies Key Consumer Credit Trends for Financial Institutions in 2026 8 July 2026
- Despite Ubiquity, Credit and Debit Card Processing Drags Down Small Business Satisfaction with Merchant Services Providers, J.D. Power Finds 1 February 2024
- Wealth Management Apps Become Gateway to Client Satisfaction and Retention, J.D. Power Finds 22 November 2023
- Bank of America Becomes First Financial Institution Certified by J.D. Power for Customer Satisfaction with Financial Health Support 3 March 2022