25th – 26th October 2016: Customer Experience Conference, Financial Services

CONFERENCE OBJECTIVE
Increase customer acquisition, loyalty and engagement through the development of an omnichannel frictionless customer experience journey enabled by innovative technology

CONFERENCE CONTENT

• The Future of Customer Experience: Track the trends shaping customer’s interactions and behaviours and the importance of a coherent customer experience strategy to your business
• Building a Customer Experience Strategy: Build the business case for an industry leading customer experience strategy that delivers frictionless interactions across multiple channels
• Customer Experience Excellence: Identify key moments in the customer journey, concepts of co-creation and collaboration with tech partners to deliver exceptional customer experience
• Customer-Centric Product Design: Use an iterative approach to product design that offers choice, flexibility and seamless channel interaction to facilitate deeper product engagement
• Customer Experience Tech Use Cases: Access proven, transformative customer experience enabling technologies to automate and digitalise your customer experience journeys

http://customerexperience.fintecnet.com/