" class="no-js "lang="en-US"> 25th - 26th October 2016: Customer Experience Conference, Financial Services - Fintech Finance
Monday, April 22, 2024

25th – 26th October 2016: Customer Experience Conference, Financial Services

Increase customer acquisition, loyalty and engagement through the development of an omnichannel frictionless customer experience journey enabled by innovative technology


  • The Future of Customer Experience: Track the trends shaping customer’s interactions and behaviours and the importance of a coherent customer experience strategy to your business
  • Building a Customer Experience Strategy: Build the business case for an industry leading customer experience strategy that delivers frictionless interactions across multiple channels
  • Customer Experience Excellence: Identify key moments in the customer journey, concepts of co-creation and collaboration with tech partners to deliver exceptional customer experience
  • Customer-Centric Product Design: Use an iterative approach to product design that offers choice, flexibility and seamless channel interaction to facilitate deeper product engagement
  • Customer Experience Tech Use Cases: Access proven, transformative customer experience enabling technologies to automate and digitalise your customer experience journeys


  1. Trulioo and Nium Partner to Enhance UK Operations With Rapid, Compliant Payment Experiences Read more
  2. U.S. Faster Payments Council Releases Report on QR Codes’ Role in Last Mile Adoption of Faster Payments at the Point-of-Sale Read more
  3. Strategic Growth Specialist Launches New Consultancy, Lagom Consulting Read more
  4. CoGo Voted Winner at IFGS Pitch 360 Read more
  5. Juan Bernal is Named New Group Chief Investment Officer at MAPFRE Read more