Breaking News
25th – 26th October 2016: Customer Experience Conference, Financial Services
CONFERENCE OBJECTIVE
Increase customer acquisition, loyalty and engagement through the development of an omnichannel frictionless customer experience journey enabled by innovative technology
CONFERENCE CONTENT
- The Future of Customer Experience: Track the trends shaping customer’s interactions and behaviours and the importance of a coherent customer experience strategy to your business
- Building a Customer Experience Strategy: Build the business case for an industry leading customer experience strategy that delivers frictionless interactions across multiple channels
- Customer Experience Excellence: Identify key moments in the customer journey, concepts of co-creation and collaboration with tech partners to deliver exceptional customer experience
- Customer-Centric Product Design: Use an iterative approach to product design that offers choice, flexibility and seamless channel interaction to facilitate deeper product engagement
- Customer Experience Tech Use Cases: Access proven, transformative customer experience enabling technologies to automate and digitalise your customer experience journeys
- Barclays to Become the Official Banking Partner of WNBA’s New York Team Read more
- BNP Paribas to Bring Tap to Pay on iPhone to French Customers Read more
- Unleashing Growth: How additiv’s Expansion into the Middle East Market Is Set to Transform the Financial Services Industry Read more
- Mastercard and Singapore Airlines Partner to Elevate Travel Experiences for Cardholders Across Southeast Asia Read more
- NatWest Partners With Tesco to Help Farmers Reduce Costs and Decarbonise Read more