22nd June 2016: The Financial Services Experiences & Insights Conference

Advanced Customer Insight For Excellent, Measurable Customer Experiences & Customer-Centric Financial Service Organisations: Demonstrate Real ROI From Delivering Excellent Customer Experiences & Harness The Voice Of The Customer To Deliver Seamless, Multi-Channel Journeys.

A one-day, brand-led conference and networking event, 22nd June 2016, One America Square, London.

Download the brochure here to see the full agenda: www.financialservicesconference.com/brochure  

28 Senior Speakers From Finance Brands: MasterCard ♦ Nationwide Building Society ♦ Metro Bank ♦ Barclays ♦ LV= ♦ Allianz Insurance ♦ Barclaycard ♦ Nutmeg ♦ Hiscox ♦ Homeserve ♦ John Lewis Insurance ♦ Santander ♦ AIG Europe ♦ ZugarZnap ♦ Travelex ♦ Prudential ♦ Post Office ♦ MasterCard ♦ Domestic & General ♦ Provident Finance ♦ Money Advice Service ♦ uSwitch.com ♦ GE ♦ ABN AMRO Commercial Finance ♦ Telefónica UK ♦ RBS ♦ Standard Life

Advanced Strategies For Capturing & Harnessing Customer Insight To Embed Truly Customer-Centric Cultures & Deliver Consistently Excellent Multi-Channel Customer Experiences For Measurable Bottom-Line Impact:

Best-In-Class Customer Experience Showcase: Design and deliver outstanding customer experiences to exceed expectations and drive brand loyalty

• Putting The Customer At The Heart Of Your Organisation: Embedding a customer-centric culture by delivering valuable insight and engaging colleagues at all levels
• Measuring Experiences, Demonstrating ROI, Boosting Investment: Build a complete picture of the customer experience for results-focused investment across the business
• Harnessing Actionable Customer Insight: Proven and innovative approaches for real insight to deliver personal, engaging customer experiences
• Optimising Multi-Channel Customer Journeys: Map and create seamless multi-channel customer journeys for consistent, excellent experiences
• Customer Excellence In The Digital Age: Driving digital integration to meet customer demands and add true value to the digital customer experience
• Getting Closer To Customers With Social Media: Best-practice interaction on social media and how we can harness these interactions to deliver real customer value
• What’s Next For Financial Services? Creating adaptable insight and experience models to fit with upcoming trends, technologies and ever-changing regulatory requirements

For more information please call us on +44 (0)20 3479 2299 or email info@financialservicesconference.com