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Why Banking Modernisation is More Than Just a Technology Upgrade
At the Temenos Community Forum (TCF) 2026, William Moroney shared some compelling insights into how […]
Bridging the Engagement Gap
As new fintech companies and technology giants look to disrupt the banking sector, what can […]
Fintech Firm TrueMoney Reaches 13,500 Customer Service Points in Indonesia
PT Witami Tunai Mandiri, the Indonesian operations of Southeast Asian fintech firm TrueMoney, has reached […]
Research Indicates Disconnect Between Insurtech Promise and Customer Benefit
Investment into the insurtech sector in 2017 has reached $1.8 billion, but research released today, […]
Content Guru and Webhelp Unveil New Customer Engagement Partnership
Content Guru has entered into an important new partnership with leading global customer experience expert, […]
Atom Bank teams up with Reevoo
Atom has partnered with user-generated content platform Reevoo to drive greater transparency, improve customer engagement […]
Half of UK FinTechs Expect Revenue Growth to more than Double in the Next Year
A census of UK FinTech firms by EY and Innovate Finance has found that half […]
Research finds Businesses are Failing to keep up with Customer Expectations
New research from NewVoiceMedia reveals that many UK businesses lack the contact centre capabilities to meet customer […]
Financial Institutions Slow to Shift to Customer-Centric Sales Culture
AI seen as critical technology by leading institutions to speed transition to more personalisation Pegasystems […]
Customer Engagement is more Important than Increasing Profit and Business Growth, says the C-suite
New research from Aspect Software finds that customer engagement is a popular Boardroom topic, but […]
CrowdTwist Named a Strong Performer in Customer Loyalty Solutions
CrowdTwist SaaS solution enables engagement based loyalty programs CrowdTwist announced today that Forrester Research, Inc., […]
Telstra and Content Guru Deliver Next-gen Customer Engagement
Australian leading telecommunications and technology company, Telstra and cloud contact centre specialist Content Guru have […]
Santander Consumer Bank in Belgium Runs Through Sopra Banking Software
Sopra Banking Software announces that Santander Consumer Bank, Santander Consumer Finance’ subsidiary, is using its […]
RBC Ranked Highest in Customer Satisfaction among Mobile Banking Apps
RBC takes top honours in J.D. Power Canadian Retail Banking study for second year RBC is […]
Banks Recognized for Exceptional Community Service
American Community Bank & Trust, The First Bank and Trust Company of Murphysboro and State […]
Billions at Stake if Banks and Insurers could make Customers Feel Valued
More than 50 per cent of the customers of UK financial services brands would be […]
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