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ING’s AI Roadmap: Platform, People, and Agentic AI
Marco Li Mandri sets out ING’s three-part AI plan for the next two to three […]
Who's Leading the Charge in Customer Experience? | Call & Contact Centre Expo 2024
Who’s leading the charge in customer experience? In contact and call centres up and down […]
What's the Best Thing About the Event? | Call & Contact Centre Expo 2024
There’s something different about this one… For the latest developments in the contact centre industry, […]
Understanding the Criminals Behind the Fraud | We Fight Fraud | Smartnumbers Consortium 2024
Understanding the criminals behind the fraud. Dr. Nicola Harding, CEO of We Fight Fraud is […]
Real-World Failures in the Fight Against Fraud | Optimus Cards | Smartnumbers Consortium 2024
Looking at where it’s gone wrong in the fight against . Hear from Mark Williams, […]
Contact Centres' Greatest Strength Could Be Fraud Weakness | Davies Group | Smartnumbers Consortium 2024
We’re back with another great interview from the Smartnumbers Consortium 2024, where professionals in the […]
This Is What Meaningful Collaboration Looks Like | Smartnumbers Consortium 2024
This is what meaningful collaboration really looks like. In this video, Tim Burton, the Chief […]
This Is the Weak Link in Any Organisation | Smartnumbers Consortium 2024
This is the weak link in any organisation’s fight against fraud. In the latest interview […]
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