About Katrina Gordon

Katrina Gordon, As a Digital Services Manager at Moog Industrial, a leading manufacturer of precision motion and fluid controls, she is responsible for delivering innovative and reliable digital solutions that enhance customer satisfaction, operational efficiency, and business performance. With over 20 years of experience, she has led IT operations, service delivery, customer success, and professional services across multiple industries, including the public sector, manufacturing, oil and gas, finance, and retail. Katrina Gordon has a proven track record of managing complex, large-scale IT projects and programs, implementing best practices and standards such as ITIL Service Management, and driving transformational change and business improvement processes. Known for her strong leadership and communication skills, she excels at building and maintaining strategic relationships with internal and external stakeholders, delivering high-quality services, and solving problems creatively and effectively. Passionate about leveraging digital technology, Katrina Gordon focuses on creating value and impact for customers, employees, and organizations alike. Operations/ Relationship Management / Service Delivery Director /Customer success Highly accomplished and results-oriented Service Delivery & Customer Service, Business Change and Relationship Management professional with a distinguished career and proven track record in the management of IT operations and delivery to large scale private and public sector clients, definition and direction of business requirements and improvement processes in dynamic public sector, oil & gas, finance and retail environments, focused on positive transformational change, knowledge transfer management, and business/employee development processes that meet the unique, scalable needs of different organisations. Dynamic leadership and supervisory abilities; successfully train, mentor, and motivate qualified, productive support representatives in all daily operations. Influential communications and relationship building talents, presenting service offering, vision, strategy, and ideas and programmes to clients, executives, cross-functional teams, and potential partners. Excellent analytical and problem-solving abilities; able to identify and thoroughly resolve issues with service delivery, staffing, day-to-day activities, and customer relations. Extensive experience preparing and delivering instructional development initiatives and staff training programmes to ensure qualified, productive, and motivated staff and management teams, significantly improving quality of service offerings. Highly effective Management of a variety of ICT support, technical and development teams, Project and business teams either directly or through a matrix management process from 4 to 500 reports. Achieved continued recognition for leadership and managerial talents, and highly adept at mastering new industry methodologies and infrastructures, producing quality results immediately upon hire.