VIVAT Selects Pegasystems to Help Transform Its Business

New digital platform to optimise and streamline experiences for its corporate and consumer customers

Pegasystems Inc. announced that Dutch insurer VIVAT will deploy Pega customer engagement software to help to shift its business to a more innovative and customer-oriented operation.

VIVAT aims to put the customer at the centre of its business by deploying the Pega Platform, Pega Sales Automation for Insurance and Pega Customer Service for Insurance within the Pega Cloud as part of an overall digital transformation.  VIVAT will leverage Pegasystems’ technology to provide a single view of all customer activity across all product lines, enable real-time tracking of customer requests, and provide personalised customer engagement.  As a result, VIVAT will leave each client feeling that they have received a superior service experience.

By deploying a fully digital customer engagement platform, VIVAT will be able to automate more processes, increase operational efficiency, and ensure faster delivery and response times.  These improvements will lead to increased customer satisfaction.

Pega Consulting and VIVAT take joint responsibility for the success of this programme. On the basis of best practices this unique collaboration be implemented within 12 months.

VIVAT is active in the Dutch market with brands such as Zwitserleven and Reaal. VIVAT offers its customers intelligent and innovative solutions that are simple and appropriate and also help customers to realise their dreams and protect their valuables every day.  Since February 2015 VIVAT has been part of the Chinese insurance group Anbang Insurance Group Co. Ltd.

Quotes & Commentary:

“The partnership with Pega will help us to build upon this programme to significantly improve the customer experience and to grow towards our goal of being the most innovative insurer,” said Jeroen Potjes, chief operating officer, VIVAT.

“Pega will help us to connect the front office to the back office and set up advanced and personalised customer journeys quickly and easily. This will enable us to give customers the right information the first time, make relevant and timely offers, provide reliable service, and continue to improve our services in an agile manner,” said Constant Moolenaar, director VIVAT contact centre.

“For any company serving customers today, unless you can provide a timely response in context of their personal needs, you will put yourself at risk of losing that customer,” said David Wells, vice president and managing director, EMEA, Pegasystems. “Building itself from the ground up, VIVAT can reinvent how it engages with customers in a way that will give it a huge advantage over its competitors. I’m delighted that we are part of this reinvention.”