Tandem Bank Win Big at Consumer Credit Awards 2019

Tandem Bank wins big at this year’s Consumer Credit Awards, picking up awards for ‘Best Credit Card Provider’ and ‘Innovation of the Year’

Digital bank Tandem believes everyone deserves a better life with money. Tandem gives its over 600,000 customers an overview of their finances across all of their accounts and offers them a suite of market-leading products

Ricky Knox, Tandem CEO, says, “The Consumer Credit Awards mean a lot to us because the winners are voted for by consumers. To be recognised twice by customers last night is something we are incredibly proud of. It gives us great encouragement to keep developing tailored solutions that solve real-world problems and to keep the customer at the heart of every single decision made at Tandem.”

Off the back of a Global Business Excellence Award for ‘Outstanding Fast-Growth Business’, an award celebrating Tandem’s exponential growth since obtaining a banking licence in January 2018, Tandem picked up another two accolades, ‘Best Credit Card Provider’ and ‘Best Innovation’ at last week’s Consumer Credit Awards.

The award for ‘Best Credit Card Provider’ commended Tandem for their Cashback Credit Card, a market-leading product that is a favourite among UK consumers. Tandem also took home the award for ‘Best Cards Initiative’ at the Paytech Awards earlier this week.

The recently launched ‘Autosavings’ feature was awarded ‘Best Innovation’. This intelligent savings feature is designed to take the hassle out of saving by offering round-ups together with an industry first ‘safe to save’ feature that uses artificial intelligence to predict what customers can afford to save.

Tandem place the customer at the heart of everything they do and they create products and services that solve real-world problems and are truly in demand by consumers.

Their credit cards are designed for worry-free travel spending, backed by audience research where they found that people feel most vulnerable when spending abroad. The Cashback Credit Card offers no overseas spending fees, instant notifications and an instant block feature for enhanced security.

Autosavings is the truest embodiment of the Tandem ethos. The key issue Tandem found amongst its customer base was inertia towards saving. Autosavings is an effortless way to save, takes less than ten minutes to set up and does the hard work for you. Tandem takes the struggles out of saving by automating the process, helping customers save little and often and ultimately encouraging good financial habits. On average, users are already setting aside £65 per month with this feature.

Tandem Co-Founder and CEO Ricky Knox says, “We measure every decision against ‘Customer Lifetime Benefit’ at Tandem. We’re developing our ideas based on an understanding of real customers’ needs and we ensure every product and service we build helps to make money management easier for them. To be recognised for our innovation speaks strongly to how important this is as we continue to develop new solutions for our customers. ”

The Consumer Credit Awards are run by Smart Money People, the UK’s leading independent review platform for financial services. The organisation finds the best providers who deliver market-leading customer products. The award puts the customer at the heart of the industry with every winner chosen by a panel of consumers.