TALMUNDO LAUNCHES CHATBOT FOCUSED EXCLUSIVELY ON HR ONBOARDING FUNCTIONALITIES

Talmundo, the European-based provider of onboarding solutions, has officially launched a chatbot to help new hires with any questions they may have when, or even before starting a new job.

Ranging from the basic ‘’How do I get to the office?’’ to particular ‘’Where can I find my payslip?’’ to office and department specific questions such as ‘’How does the performance evaluation system work?”, the chatbot, baptised “Eva,” is able to fill busy new hires in on all the important details for their new job.

Taking into account factors like the location of a new hire’s office as well as their job title and seniority, Eva’s responses are tailored to suit individual needs and bring a more personal hiring experience to the new employee. Eva also offers flexibility to companies as she can be renamed and her look changed according to each company’s brand guidelines. She is currently available in English, French and Dutch, but will be learning more languages in the months to come.

The new feature is equally useful for HR Managers as Eva provides valuable insights into the kind of information new hires need and the point in time when they need it, by carefully documenting this information and making it available on the Talmundo admin dashboard for HR administrators. The chatbot will also assist in the administrative aspect of the onboarding process and reminds new hires about any forms they have yet to fill in or tasks left to complete.

‘’Eva came about as a result of our in-house innovation combined with years of experience in helping our clients use HR technology to onboard their new employees. It has always been our goal to make the onboarding process more interactive and engaging for new hires, and inventing Eva was the next step in that direction’’ said Stijn De Groef, CEO of Talmundo.

The chatbot will constantly progress by growing its internal database of questions and learning to interpret different variations of requests. By carefully examining the questions posed by onboardees, Eva will collect, analyze and sum-up all the statistics related to the types and numbers of questions she receives, as well as classifying the requests and bringing any unanswered inquiries back to the HR team or the assigned contact person so that they can be answered.

Having been in beta testing for nine months with several clients, Eva has already incorporated a whole series of learnings from that period. Today, the chatbot becomes an integral part of Talmundo’s onboarding software.

‘’The purpose behind incorporating Eva into Talmundo’s onboarding technology is bringing innovation and simplicity to the onboarding process by eliminating outdated engagement models and improving the hiring experience for both HR and new hires,’’ said De Groef. ‘’Companies should always listen to what their new hires need, implement helpful solutions and continue to improve their offering to successfully attract and retain the best talent on the market,’’ he added.