Singapore Airlines partners with Adyen to deliver first class payment experience

Singapore Airlines has partnered with Adyen, the payments platform of choice for many of the world’s leading companies, to ensure a frictionless payments experience for customers when they book online or in-app. Working with Adyen, Singapore Airlines has enjoyed an increase in authorisation rates, flexibility on fraud risk management and richer data insights, resulting in a more seamless payment experience for its customers across the globe.

In line with Singapore Airlines’ vision to be the world’s leading digital airline, the partnership will centre on Adyen’s solutions to optimise the payments process. This includes the use of Adyen’s direct credit card acquiring capabilities which eliminates the need to run payments across multiple third-party platforms, increasing Singapore Airlines’ already healthy payment authorisation rate by leveraging Adyen’s RevenueAccelerate. Singapore Airlines can identify legitimate customers as the solution taps on Adyen’s global, cross-industry data network to block fraudulent transactions, leaving the genuine travellers unhindered. This unlocks more revenue for Singapore Airlines and creates a frictionless experience for customers.

“For Singapore Airlines, best-in-class customer service begins with the booking,” said Warren Hayashi, President of Adyen, Asia-Pacific. “At Adyen, we have seen that payments data can be the jet fuel that powers global expansion for airlines. Payments data remains a valuable resource for companies who seek to understand their customers better and improve revenue. We are pleased to partner with Singapore Airlines to power seamless payments experience for travellers regardless of location, device or payment method.”