Breaking News
RSA Insurance Group Saves 3,700 Hours Annually with Aptean Respond
RSA Insurance Group is one of the world’s longest-standing general insurers. Over the years, they’ve adapted and added new processes within its complaint handling processes. Eventually, they realized it was time for a change; something to support its focus of being one of the best customer service providers in the industry.
With the integration of Microsoft Dynamics and Aptean Respond, as the article suggests, “RSA is set to save 3,700 hours a year in its call centers, benefiting more than 3,000 frontline users across the UK.”
Insurance Edge featured an article about how Aptean Respond simplified RSA Insurance Group’s processes by eliminating the need for manual data entry and centralizing complaints into one single source of truth.
- Reset Raises $6 Million Seed Round Anchored by Credit Union Customers to Expand Embedded Earned Wage Access Platform Read more
- Members First Credit Union Selects Mahalo Banking to Modernize Digital Experience Alongside Core Transformation Read more
- Why Progressive Modernisation is the Smart Way to Upgrade Core Banking Read more
- Network International and Compass Plus Technologies Celebrate 20 years Powering Digital Payments Across Africa Read more
- Stopping Profit Leakage with Torus, payabl., and Raiffeisen Bank International Read more


