FF News Logo
Sunday, April 19, 2026
Consensus x FFNews

Royal recognition for financial firms upskilling employees

City & Guilds Group has today released the names of six UK banking and financial businesses commended by the 2018 Princess Royal Training Awards. The prestigious Awards honour UK companies including Lloyds Banking Group, RBS, Reassured, Legal and General, Mortgage Advisory Bureau and Finastra for their outstanding training and development programmes, which have directly resulted in commercial success.

From apprenticeship schemes to gamified e-learning to health and wellbeing programmes, each of the recipients has displayed a unique dedication to developing their workforces. RBS business leaders have implemented a customer service scheme that has been completed by 51,000 employees from CEO down, while Lloyd’s has put over 7,000 leaders through a 30-day development challenge in a bid to rise staff motivation and productivity. Fintech firm Finastra has been awarded for initiating sales boot camps to meet the demands of a global market, and life insurance broker Reassured has created a 12-week experiential on-boarding programme, reducing staff turnover to just 7.5%.

The full list of recipients includes public and private sector businesses of all sizes, from areas including retail, hospitality, banking and financial services, education, manufacturing, not for profit, and healthcare. The Award recipients, who were all subject to a rigorous assessment process, will receive their Awards from HRH The Princess Royal at a ceremony in October.

Commenting on this year’s recipients, Chris Jones, Chief Executive of the City & Guilds Group said: “Congratulations to all six financial firms who achieved the Princess Royal Training Awards standard of excellence this year. Once again, it’s evidence of the very real benefits that investing in staff development can bring to employers. At a time of increasing economic uncertainty and reduced investment into workforce development it is great to see critical business issues being addressed through impactful L&D. Through the Awards we highlight excellent examples of training that have already proved to be effective and we encourage others to build on their success.”

The Princess Royal Training Awards, delivered by the City & Guilds Group, are now in their third year. Each of the 90 applications were assessed against three Hallmarks of Excellence by the Princess Royal Training Awards Commission, which comprised of HRH The Princess Royal and seven leading figures in the business and training community.

For the full list of recipients and their training schemes, please see the link here.

  1. InsurTech NY: General Magic on How AI Text Agents Are Cutting Insurance Quote Time Read more
  2. NOTO: Why AI Fraud Prevention Needs Human Interaction to Beat the ‘Tick in the Box’ Mentality Read more
  3. MPE 2026: Mastercard and Deutsche Bank on Reducing Complexity for Merchants Read more
  4. InsurTech NY: QuickFacts on Broker Data Read more
  5. Houston Fraley on Why Security Is the Foundation of Trust in FinTech Read more
Financial Services Risk & Compliance