Qover appoints Chief Customer Officer to drive customer engagement
Insurtech pioneer Qover is pleased to announce the appointment of its first Chief Customer Officer (CCO) Ed Ackerman. The CCO will be responsible for developing and implementing customer-centric strategies that enhance the overall customer experience.
As a growth- and customer-focused expert, Ed Ackerman has been helping businesses scale through strategic partnerships for over 15 years – from start-ups like Onfido to established giants like Google. He started his career as a consultant at Deloitte before joining Google, where he became Head of Channel Partnerships for UK & Ireland. He then worked as the Director of Alliances and Partnerships for Onfido. At Qover, he spearheaded the customer success function before becoming the insurtech’s Chief Customer Officer.
As the CCO, Ed will lead Qover’s customer success, customer care and claims teams, working closely with peers in technology, product, sales and marketing to drive the company’s vision of creating a global safety net with insurance, empowering people to live life to the fullest. Ed will ensure that customers receive exceptional service and support, while enabling brands to leverage the value of embedded insurance orchestration technology for their business.
“We’re thrilled to welcome Ed as our first Chief Customer Officer,” said Quentin Colmant, CEO & Co-founder of Qover. “His extensive experience and customer-centric approach make him a great fit for our team. Ed will not only help us maintain our high standards of delivering exceptional value to our partners, but also push the boundaries to find creative new ways to enhance the customer experience.”
“As the new CCO, my goal is to empower our partners to achieve lasting value for their customers through embedded insurance orchestration. I’ll work closely with our customers – carrying their voice within Qover and beyond – to develop innovative programs that drive business success and make insurance more accessible,” said Ed.
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