Metro Bank Withdraw Personal Credit Cards from Product Range

In a letter sent to customers, Metro Bank have announced they are to remove personal credit cards from their product range.

As part of an internal review by the bank, the letter to customers stated: “We’re continuing to look at the best ways to simplify and streamline our products to ensure that we always provide the best service and value for our customers”

All Metro Bank customers who hold the personal credit product will be affected by this change and all cardholder accounts will be closed on the 10th September 2024.

Transactions can be made by all account holders up to 10 September 2024 and authorised transactions between £100 and £30,000 will be covered by Section 75 of the Consumer Credit Act.

Repayments can still be made in line with Metro Bank’s Personal Credit Terms and Conditions, there won’t be an impact to your Credit Score as a result of this change. Once the account is fully repaid, Metro Bank will confirm the closure of the account and ensure that your credit file is updated to reflect the closure of the product.  Card dispute and chargeback services will also remain available while the account is open.

After 10 September 2024 any requests for authorisation on Metro Bank Credit Cards will be declined and customers will need to make alternative arrangements for future payments with organisations before this date, to ensure that services continue, and any required payments are made.

Metro Bank credit card repayment options will still be available and customers will continue to receive their monthly statements. Metro Bank credit cards will continue to show the minimum repayment amount required each month until the balance is £0 at which the account will be closed.

The changes are specific to the Metro Bank Personal Credit Card and other Metro Bank products are not affected by this change.