Flexys Partners With CU Share to Transform Member Debt Management for Leading Credit Unions

Flexys has partnered with CU Share to improve member debt management across leading credit unions. The Flexys CU Share partnership brings a digital-first approach to credit and collections.

Empowering credit unions through collective strength

The credit unions, deeply rooted in their communities and committed to financial well-being, sought a solution to empower their members and optimise internal collections. Individually, the credit unions faced barriers to adopting leading-edge technology. However, by uniting through CU Share, they’ve collectively secured Flexys’ out-of-the-box collections software, chosen for its comprehensive feature set and quick time-to-value

Automating collections to boost efficiency and recovery rates

Flexys will automate and digitise debt management, enabling significant increases in operational efficiency and debt recovery rates and supporting their growth. The software includes a comprehensive member self-service portal with income maximisation tools, alongside an agent interface that powers collections teams. This perfectly aligns with the credit unions’ values of supporting members and providing accessible financial tools.

Proven results: enhanced collection outcomes and reduced complaints

Flexys’ clients have reported impressive results, including collecting up to three times more debt, increasing team capacity tenfold, and experiencing a 25% reduction in complaints. This Flexys CU Share partnership is expected to deliver similar positive outcomes, further strengthening the credit unions’ ability to support members in financial difficulty.

“This partnership is a game-changer for our member credit unions,” says Mark McAlpine of CU Share. “By coming together, they have leveraged their collective strength to access the innovative technology typically out of reach for individual institutions. Flexys’ software ensures our members receive the cutting-edge support they deserve, reflecting our commitment to their financial well-being, while also ensuring we meet the highest standards of compliance.”

“We’re excited to partner with CU Share,” said James Hill, CEO, Flexys. “Their collaborative approach to getting the best technology for their members really aligns with what Flexys stands for. We look forward to giving their collections teams software that makes member experiences great, speeds up their work, and helps them manage risk and compliance simply.”

The Flexys CU Share partnership reflects an ongoing focus on better debt resolution outcomes for credit union members.