Fintech Quavo Enhances Automation of Payment Disputes

Today, Quavo, Inc. announced enhanced automation of RTP (real-time payments), Zelle, and Bill Pay claims throughout the entire dispute lifecycle on its automated dispute management SaaS platform QFD® (Quavo Fraud & Disputes).

The product updates include claim intake support in the front office for RTP, Zelle, and Bill Pay transactions to be disputed under the Unauthorized, Incorrect, and Merchandise or Service-
related claim reason codes. In the back office, QFD® enriches RTP, Zelle, and Bill Pay claims to facilitate automatic provisional credit, accounting adjustments, and account holder communications. The platform also provides step-by-step instructions for end users working recovery types that require exception processing.

“The new automated features for instantaneous payment types in our QFD platform is part of Quavo’s dedication to continuously supporting our clients with product updates that incorporate the latest and greatest financial technology,” said Quavo’s CTO and Co-Founder David Chmielewski. “The team worked closely with existing clients to ensure these updates meet both their business needs and that of their account holders.”

QFD® is a cloud-based SaaS platform that issuing banks, credit unions, and non-banking financial institutions use to automate their entire dispute management process, from intake to investigation, through chargeback resolution and recovery—all from one place. The software is supported with continued service by Quavo’s team of dedicated fraud and dispute management experts to uphold the latest financial technology and compliance requirements mandated by federal regulations and card network mandates.

Watch how back-office teams use QFD® to automate 100% of the chargeback process.