Enhancements to Ecommpay Subscriptions Service Help Address Failed Recurring Payments

With estimates^[1] suggesting UK consumers spend around £29.5bn per year through subscriptions and recurring payments, businesses face the growing challenge of failing payment. The recurring payment model offers consumers flexibility and convenience for a range of services, from streaming TV and food boxes to travel plans and financial services. However, failed payments due to expired, replaced or reissued cards can also cause significant involuntary churn for merchants.

Addressing this key pain point, the newly enhanced Ecommpay Subscription service helps mid‑sized and enterprise merchants control the entire subscription lifecycle. With evolutionary network tokenization and card updates happening automatically in real-time, Ecommpay Subscriptions delivers flexible, intelligent and globally accessible billing through easy-to-use APIs, dashboard tools, and hosted checkout.

Critically, network tokenization can’t eliminate all payment failures alone, but it seamlessly improves the chance of successful subscription renewal without the customer needing to re-enter new card details after expiry or loss. As a result, merchants using the Ecommpay Subscriptions service are already seeing up to 3% more successful renewals, representing a direct boost in revenue.

“Our merchant clients are increasingly seeking simple and effective ways to process and manage their recurring payments,” commented Clare Haskins, Head of Revenue Operations at Ecommpay. “In response, we have built a flexible solution that integrates multiple recurring payment methods within a single platform, which can be tailored to meet the payment flow needs of each business.

“Automatic token updates and recurring re-tries ensure recurring payments are streamlined and efficient. It’s a simple switch for merchants that delivers long-term gains in customer lifetime value, trust, and operational efficiency.”

The enhanced Ecommpay Subscriptions service supports recurring payments on Apple Pay, Google pay, payments set up on Visa and Mastercard cards, PayPal Subscriptions and BACS/SEPA Direct Debits.  Giving merchants across a broad spectrum of sectors, including retail, digital content/media, travel, financial services and education, the facility to manage all their recurring payments seamlessly on one platform, it can also be integrated with existing systems for improved payment success rates.

Further operational efficiency may also be achieved by using our dedicated data API and dashboard to enable automated workflows between merchant systems and payment links.  And, capitalising on Ecommpay’s strong network of 100+ Alternative Payment Methods, global reach is supported. Ecommpay also maintains compliance with industry standards such as PCI DSS Level 1 certification and provides solutions that support PSD2 Strong Customer Authentication (SCA) requirements.