Pacific Life and Human API Partner to Further Transform the Life Insurance Buying Experience

 Pacific Life has announced a strategic partnership with Human API, a leading electronic health records provider. By incorporating access to electronic health records and attending physician statements through Human API’s platform, applicants can benefit from a more seamless underwriting experience.

Pacific Life is focused on innovating the life insurance underwriting process. Access to electronic health records is the most recent of the many improvements that have been made to simplify the buying process by eliminating high friction points and making policies easier for consumers to buy and for financial professionals to sell.

“Our customers expect an elevated, individualized experience that is quick and noninvasive. Real-time, actionable data is key to delivering a streamlined underwriting process. The Human API platform offers the sophistication required to support our large-scale transformation goals,” said Susan Ghalili, senior vice president of underwriting transformation at Pacific Life.

Andrei Pop, chief executive officer at Human API, agreed that their data platform and Pacific Life’s commitment to transforming the customer experience promise to be a powerful combination. “We are delighted to work with Pacific Life and contribute to their industry-shaping goals,” he said. “We believe Pacific Life’s appetite for data-driven intelligence, combined with our ability to support their innovation, will lead to a new normal for how life insurance is bought and sold.”