Leeds Building Society launches Redemption Statement Service via the LMS Secure Link® portal
Launched last year, LMS Secure Link® is an innovative service that enables law firms to request redemption statements from the lender in a streamlined, secure way to help speed up the conveyancing process for both purchase and remortgage transactions.
As a result of the partnership, Leeds Building Society will allow law firms to request redemption statements quickly and securely through the Secure Link® portal. It is the third lender to be able to do so, and the service will drastically improve the speed at which conveyancers and law firms can service clients.
The partnership marks an important expansion for the service as LMS looks to streamline the conveyancing process across the board, and demonstrates its commitment to the digitisation of the mortgage market in a way that eases pressure on lenders and conveyancers while improving customer outcomes.
Commenting on the news, Nick Chadbourne, Chief Executive of LMS said:
“Not only has Secure Link® improved query turnaround times, but the Redemption Statement Portal is also reducing the amount of time law firms have to wait to request and receive redemption statements. With less manual input and complete consistency of the data transmitted, it also eases the workload and increases the capacity of lenders and law firms alike, which in turn vastly improves the customer experience.
We’re in the middle of a full-scale digital transformation in the mortgage market, and it’s fantastic to be working with Leeds to help drive this change. We are happy to be further strengthening our relationship with Leeds Building Society and to launching Secure Link® for even more lenders in the months to come.”
Jaedon Green, Chief Customer Officer at Leeds Building Society, added:
“We are always looking for ways that we can put the customer at the heart of everything we do. With delays to the conveyancing process often caused, in part, by turnaround times to provide redemption statements, partnering with LMS and making use of its innovative Secure Link Portal will help us provide better outcomes for all. It’s more efficient for us and the law firm and gives a better experience to the customer. We are looking forward to seeing the positive impact this will have across the market.”
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