Laybuy launches UK-first BNPL Code of Practice

Laybuy, the leading Buy Now Pay Later (BNPL) provider, has today published an initial draft of the first Code of Practice for members of the BNPL sector in the UK, designed to set minimum standards for the provision of BNPL products or services.

Drafted by Laybuy, the Code of Practice is a voluntary agreement between BNPL providers, based upon 18 principles that prioritise the highest standards of customer service, will ensure a customer-focused approach to the design and marketing of BNPL products, and support compliance with legal and regulatory obligations.

• Always act fairly and honestly, be ethical and treat customers reasonably in all dealings
• Comply with obligations under the law and the Code of Practice, acting in a way that is consistent with good practice
• Ensure advertising, terms and conditions, and repayment information are all presented clearly
• Initially assess, and continue to assess, the suitability of a BNPL product for every customer that uses the service
• Comply with the Standards of Lending Practice when recovering a debt
• Provide financial hardship assistance, including freezing repayments and late fees while finding an alternative payment arrangement
• Handle complaints promptly and fairly and, if an agreement cannot be reached, provide customers with information on ways to resolve disputes

“The Code builds in a regular review process, including public consultation, to ensure it continues to promote the highest industry standards and builds best practice across the BNPL industry. As part of this review, we will make sure it continues to align with any regulatory guidance and requirements.”

“While we have taken the lead and published a draft Code of Practice, we want to work with other BNPL players as we further progress its development. This will help ensure that we see a final Code of Practice that is truly representative and adhered to by the sector, but this does require input from other major players in the space.

“We hope our peers share Laybuy’s values and accept our invitation to contribute to the Code’s development. Together, we can create an industry leading standard that will help protect the interests of rapidly increasing number of UK consumers taking advantage of benefits of BNPL.”