SKY Airline Leans on Cover Genius to Strengthen and Scale Travel Protection Offerings

Cover Genius, the insurtech for embedded protection, today announced a partnership with SKY Airline, a Chilean low-cost airline with flights to over 40 destinations across the Americas, to offer customers in Latin America comprehensive travel protection.

Leveraging Cover Genius’ global capabilities, which include licenses or authorizations in over 60 countries and all 50 US States, SKY Airline will introduce protection to customers in Brazil for the first time. This follows a recent Embedded Insurance Travel Report, conducted by Momentive.ai and commissioned by Cover Genius, which found 75% of Brazilian travelers, motivated by convenience, would prefer to buy protection from embedded sources ‒ namely their travel provider, agent or airline.

“We’re thrilled to partner with SKY Airline to help them expand to new markets, like Brazil, where travelers show significant interest in embedded protection,” said Julio Castellón, SVP Strategic Partnerships – LATAM at Cover Genius. “With a single integration our award-winning global distribution platform, XCover, helps airlines, OTAs and other travel providers offer protection in multiple countries so they can address gaps, quickly launch in new markets and roll out new products that increase user satisfaction and retention.”

Cover Genius works with the world’s largest airlines, OTAs, and other travel providers to embed easy-to-understand protection options in the booking path, backed by a frictionless claims experience with reduced resolution times and instant payouts in any currency or language.

“We’ve seen increasing interest among travelers to safeguard their purchases and manage risk by adding protection to their tickets,“ said Jaime Fernández, Head of Digital Channels at SKY Airline. “Now that we are in a process of regional growth, we are very excited for this alliance. XCover’s global capabilities allows us to offer travel protection to all of our customers through a single integration. Plus, its tech-forward approach ensures our travelers receive offers tailored to their itinerary and unique needs. We are sure that this experience fits great with our value proposition of safe and accessible flights in the newest fleet of South America.”

Travelers will experience superior customer service through Cover Genius’ consumer brand, XCover.com, which takes care of all customers’ needs, from the initial purchase to managing policies and handling claims. This approach has led to an industry-high  post-claims Net Promoter Score (NPS) of +65. Moreover, the acclaimed service design has proven to decrease support tickets by a significant factor of 7x.‡