Fadata Injects AI and Gains up to 50 Percent More Productivity

Fadata has implemented AI technologies that have boosted productivity by up to 50%. This Fadata AI productivity improvement is reshaping insurance product development and operations.

“Our clients are asking if we’re using AI, and we’re proud to say not only are we using it, we’re leading with it,” says Dimitar Navushtanov, Head of Quality and AI at Fadata. “We are building a roadmap of success and building an AI culture from within. We are eliminating repetitive tasks, driving operational excellence, and our people are being supported and amplified. Becoming AI-first is an exciting company transition that undoubtedly promises benefits for all and will underline Fadata as a trusted partner in digital transformation for insurers around the world.”

With a focus on innovation and long-term sustainability, Fadata is employing AI to accelerate data migration, streamline insurance product configuration, and significantly enhance testing capabilities — reducing previously months-long processes to just weeks. Early implementations of AI have shown productivity gains of 30–50% in key areas.

Creating an AI-Driven Culture from Within

To ensure long-term success, Fadata has centralised AI decision-making by launching an internal AI steering community responsible for identifying stable, proven tools that deliver measurable value.

Fadata has also implemented policies to bust the myth that AI will replace people. Fadata is encouraging self-development, meaning increased productivity through AI does not lead to increased workloads, but rather creates time allocated to more innovation and even professional skill-building.

Navushtanov adds: “We highly appreciate that it is vital we use AI correctly, which is why we are grounded in our approach to becoming AI-first and will champion controlled adoption. We are identifying and employing low risk wins which allow us to continue learning so that more complex use cases can be implemented overtime as our AI strategy and adoption goals mature and grow. In each case, we are asking: is it adding value and helping our customers as well as our people?”

Real-world use cases, Real Impact

Fadata’s AI use cases are increasing daily, with tasks and processes being automated on request. These AI implementations are delivering transformative results. For example, Fadata is actively working on a tool for information finding. Eliminating the process of trawling through 10,000 policy pages has significantly benefited Fadata’s professional services team, saving them days if not weeks.

In turn, this is benefiting Fadata clients, as Fadata’s professional services team can dedicate even more time to transformational and strategic discussions with clients. Notably, AI is making quality testing super productive. Fadata have already doubled the number of tests they can perform within a year. And while AI is taking care of the mundane tasks (without getting bored), human skills are being better utilised and nurtured through self-development, spurring a wave of innovations from lateral thinking, all thanks to the gift of time.

Fadata is exploring how it can leverage AI tools to implement new functional capabilities and enhance its core insurance solution, INSIS. The aim is to boost time to market of its strategic initiatives, which will promote faster innovation, accelerate time to digital transformation, and ease adoption of change for clients. A key concern, Fadata is making security a priority consideration, while it adopts the flexible tooling that will ensure long-term flexibility and avoid limitations.

“To be a leader, you need to be willing to change. We are proud to have been innovators for over three decades, and we recognise that AI is the next step on the innovation journey. Our technology skillset and industry knowledge give us the superpower to create the future of insurance software. AI is the future, and we are fully onboard with harnessing the tools that will change the way we and the insurance industry work, forever,” concludes Navushtanov.

As AI continues to evolve, Fadata AI productivity enhancements are expected to further empower the insurtech space.