CoverGo’s Intelligent Document Processing AI Agent Enhances Generali’s Health Claims Automation

CoverGo has deployed its Intelligent Document Processing (IDP) AI Agent for Generali Hong Kong, supporting the insurer in automating its health insurance claims operations, accelerating processing times while enhancing accuracy and customer experience. The deployment supports Generali Hong Kong’s ongoing efforts to accelerate claims handling and streamline operations through AI-enabled solutions. 

CoverGo’s IDP AI Agent automatically processes unstructured documents – including claim forms, medical reports, invoices, and receipts – transforming them into structured, decision-ready data in real time. Combined with CoverGo’s wider claims capabilities, insurers can streamline and automate the whole claims process. 

By embedding AI directly into the claims workflow, Generali Hong Kong has reduced manual data entry, minimized delays, and improved overall customer experience. The IDP AI Agent extracts relevant information, identifies and maps medical diagnosis codes, including ICD and benefit codes, along with supporting claim details.

“At Generali Hong Kong, we continuously explore technology that can help us improve the overall claims experience for our customers and enhance operational efficiency,” said Cecilia Chang, CEO of Generali Hong Kong. “The deployment of this solution supports our ongoing efforts to streamline claims handling through AI-enabled capabilities, reflecting our focus on driving operational excellence.”

“We are proud to support Generali Hong Kong in advancing its claims transformation,” said Tomas Holub, CEO & Founder of CoverGo. “This collaboration demonstrates how AI agents can streamline insurance operations – automating processes, improving accuracy, and enabling insurers to scale exceptional customer service while reducing cost.”

The implementation reflects Generali Hong Kong’s continued focus on driving operational excellence and delivering a more seamless customer experience.