Insurtech Koala Wins New Airline Partnership With Volotea

Koala, the travel Insurtech recently acquired by CarTrawler, has announced a new partnership with European airline Volotea to deliver a suite of modern, customer-centric insurance and passenger protection solutions to the carrier’s passengers.

CarTrawler, the leading B2B technology platform for car rental and mobility solutions to the global travel industry, acquired Koala in 2025 as part of its strategy to expand beyond car rental and build a multi-product platform. The Volotea partnership represents one of the first examples of CarTrawler partners activating Koala’s insurance capabilities at scale.

Through the partnership, Volotea’s more than 11 million annual passengers now have access to a range of flexible, easy-to-use protection products designed to remove friction at some of the most stressful moments of travel. These include comprehensive Travel Insurance, Baggage Insurance covering delayed and lost baggage, and innovative flexibility products such as Flight Disruption Insurance.

Koala’s products are built around automation and simplicity, eliminating traditional insurance pain points such as paperwork, proof requirements and lengthy claims processes. Flight delays and cancellations are monitored in real time, with eligible passengers proactively compensated, while baggage issues and early trip interruptions are resolved quickly and transparently.

The new insurance offering is available to Volotea passengers within the booking flow, as well as post-booking, allowing protection to be added at multiple stages of the journey. All products are available across Volotea’s network and supported in multiple languages, reflecting the airline’s diverse European footprint.

This collaboration builds on the existing relationship between Volotea and CarTrawler, which has powered Volotea’s car rental proposition since 2023. With Koala now part of the CarTrawler group, the partnership demonstrates how CarTrawler’s expanded platform enables airline partners to access multiple ancillary products through a single, trusted ecosystem.

Léo Tordjman, CEO of Koala, commented, “We’re excited to partner with Volotea to close the gap between travel insurance expectations and reality. By building fully automated products from scratch, we remove the traditional friction of insurance while creating new revenue opportunities for our partners and seamless protection for customers at every stage of their journey.”

Álex Baró, Deputy Chief Commercial Officer, stated: “We’re delighted to partner with Koala to offer our passengers a new generation of protection solutions that are simple, flexible and fully integrated into the booking journey. At Volotea, we’re committed to enhancing the customer experience at every stage of travel, and this partnership allows us to provide greater peace of mind while continuing to expand our ancillary offering in a seamless and customer-centric way.”