Breaking News
insured.io Elevates Customer Experience for Gulf States Insurance Group
insured.io, provider of a cloud-based, omnichannel customer engagement platform for insurance organizations, announced that Gulf States Insurance Group (“Gulf States”) has chosen its platform to support ongoing digital transformation efforts. Using insured.io has empowered Gulf States to elevate the policyholder experience for their brands, Gulf States and Coastal American, throughout Louisiana, Mississippi, and Alabama.
At launch, Gulf States deployed the insured.io Customer Engagement Platform, which includes Insured Portal, Ivy, the Interactive Voice Response (IVR) system, Mortgagee Verification IVR, Outbound Retention Notifications, and a First Notice of Loss (FNOL) claims solution. These self-service tools enable Gulf States to streamline service operations, providing customers with real-time, 24/7 access to their insurance information across any device. Additionally, Gulf States recently deployed insured.io Insights, a powerful tool that analyzes customer behavior and continuously improves the customer experience.
“Delivering a modern, intuitive customer experience is a top priority for us as we continue to grow our insured base,” said Marcus Carter, Jr., President and CEO of Gulf States Insurance Group. “insured.io allows us to do that quickly and efficiently, providing our policyholders with the digital tools they expect and deserve.”
The insured.io omnichannel customer experience platform integrates with Gulf States’ existing policy system and payment processor, and offers real-time synchronization across all channels. Gulf States is now positioned to immediately increase policyholder satisfaction, reduce service costs, improve retention, and streamline claims.
“Gulf States needed a flexible, modern customer engagement platform to help them reimagine the customer journey,” said Steve Johnson, Chief Product Officer at insured.io. “Their team understands the importance of both technology and trust, and our platform is built to support both, delivering data to help insurers serve customers better, faster, and smarter across every channel.”
- KAST Appoints Former Binance Global Communications Leader Brad Jaffe as Chief Communications Officer Read more
- Karby Leggett Appointed Head of Digital Assets for GCNA, South Asia and ASEAN Read more
- Broadridge Appoints Allen Weinberg as Chief Growth and Strategy Officer Read more
- Apex Fintech Solutions and Wavvest Announce Strategic Partnership to Deliver AI-Powered Financial Planning Read more
- TransUnion Advances AI-Driven Credit Intelligence with Google Cloud Read more
Five-Year Renewal of Collaboration between Shift Technology and AXA to Accelerate AI-Powered Insurance Transformation
Shift Technology announced the renewal of their strategic partnership agreement for five years with AXA reinforcing a long-term collaboration that now spans 15 countries across Europe, Asia, and Latin America
Bold Penguin Expands Coverage Options With Foxquilt
Bold Penguin recently announced a partnership with Foxquilt, expanding admitted commercial general liability coverage options for agents
Asia-Pacific Consumers Expect Cyber Threats but Overrate Their Online Safety, bolttech Finds
bolttech released new research examining the cyber protection gap across Asia-Pacific’s emerging and developed markets
BirdsEyeView Launches ‘AI Data Scrubbing’ for Large-Scale Hazard Modelling
BirdsEyeView announces the launch of AI Data Scrubbing, a new capability designed to automate SOV data cleaning and geolocation
CIBC Innovation Banking Provides Growth Capital to Gradient AI
CIBC Innovation Banking announced that it has provided growth capital financing to Gradient AI to support Gradient’s growth plans
KYND Strengthens US Insurance Offer With Strategic Senior Hire
KYND has announced a new senior appointment to its US team as it continues to grow its client base
What Turned Storm Chandra Into a UK Flood Crisis
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
KAST Appoints Former Binance Global Communications Leader Brad Jaffe as Chief Communications Officer
KAST, the global platform built on stablecoin rails, announced today that Brad Jaffe, who led global communications at cryptocurrency exchange Binance for more than three years during a period of rapid global growth and regulatory evolution, has joined the company as Chief Communications Officer.
Karby Leggett Appointed Head of Digital Assets for GCNA, South Asia and ASEAN
We are pleased to share that Karby Leggett has been appointed Head of Digital Assets for Greater China North Asia, South Asia and ASEAN within the Digital Assets Centre of Excellence. This comes in addition to his current role as Global Head of the Official Institutions Group as part of the Bank’s Global Research team.
Broadridge Appoints Allen Weinberg as Chief Growth and Strategy Officer
Broadridge Financial Solutions, Inc. (NYSE: BR), a global Fintech leader, is pleased to announce the appointment of Allen Weinberg as Chief Growth and Strategy Officer, effective immediately. In this newly created role, Weinberg will work closely with the leadership team to implement Broadridge’s strategic priorities focused on accelerating sustainable growth, enhancing profitability, and strengthening competitive differentiation. He will also help identify and evaluate new markets and product opportunities, ensuring the company’s strategy remains aligned with the industry’s rapidly changing landscape. Weinberg will join Broadridge’s Executive Leadership Team and report directly to Broadridge Chief Executive Officer Tim Gokey.
Apex Fintech Solutions and Wavvest Announce Strategic Partnership to Deliver AI-Powered Financial Planning
Apex Fintech Solutions, Inc. (“Apex”), an innovation launchpad for the global investing ecosystem, and Wavvest, the AI engine automating professional financial planning, today announced a strategic partnership to deliver AI-powered financial planning capabilities to Apex clients. The collaboration will integrate Wavvest's planning technology with Apex's custodial data infrastructure, expanding Apex's AI Suite — a comprehensive package of AI-powered tools spanning advisor productivity and platform development capabilities, including Ask Ascend for intelligent coding and documentation support and the Agentic Development Kit for rapid integration development and prototyping.
TransUnion Advances AI-Driven Credit Intelligence with Google Cloud
TransUnion (NYSE: TRU) today announced its AI Analytics Orchestrator Agent, a next-generation capability built on its OneTru™ solution enablement platform. Leveraging Google’s Gemini models, the new Agent is designed to power advanced analytics within TransUnion’s TruIQ® solutions suite.
Nivo Rolls Out Nivo AI to Brokers and Lenders Following Successful Early Adopter Phase
Nivo has opened access to Nivo AI, its purpose-built agentic AI assistant for specialist lending, to the wider broker and lender market following a successful early adopter phase.
Seapoint and WealthKernel Partner to Simplify Treasury Management for European Startups
WealthKernel, a digital investing infrastructure provider, today announces its partnership with Seapoint, a business account that automates payroll, expenses, invoice payment, reporting and more for startups and scale-ups. The partnership enables Seapoint to offer access to Money Market Funds (MMFs) and custody services to its customers.