Huntington Bank Ranks Highest In J.D. Power U.S. Retail Banking Satisfaction Study

While this is Huntington’s fifth consecutive year earning the top spot in the North Central region, it is the first time earning top honors in the Mid-Atlantic where the Bank’s performance has steadily improved since 2014. Huntington is the only bank in the country to earn the top spot in more than one region.

“At Huntington, our purpose is to help people. We are pleased our ‘Welcome’ customer experience continues to build and maintain strong relationships and satisfaction,” said Steve Steinour, chairman, president and chief executive officer of Huntington. “Positive feedback from our customers resulting in J.D. Power recognition is validation our customer-first strategy continues to work and is the right way to do business.”

“We thank our customers for their loyalty and support in expressing satisfaction with Huntington,” said Mary Navarro, consumer and business banking director. “At Huntington, we work hard every day to look out for our customers. This recognition is another testament to our colleagues’ commitment to provide the highest level of service to our customers.”

Huntington’s “Fair Play” banking philosophy is designed to help attract and retain customers through transparency and a commitment to doing the right thing. Hallmarks include All Day Deposit enabling customers to make a deposit through Mobile Deposit and Huntington ATMs up until midnight and have it post the same day, free overdraft protection transfers from savings or money market accounts, Asterisk-Free Checking and 24-Hour Grace providing customers the opportunity to avoid overdraft fees by establishing a positive balance the next business day.