FF News Logo
Sunday, April 19, 2026
Bottomline x FFNews

Breaking News

InsurTech NY: General Magic on How AI Text Agents Are Cutting Insurance Quote Time NOTO: Why AI Fraud Prevention Needs Human Interaction to Beat the ‘Tick in the Box’ Mentality MPE 2026: Mastercard and Deutsche Bank on Reducing Complexity for Merchants InsurTech NY: QuickFacts on Broker Data Houston Fraley on Why Security Is the Foundation of Trust in FinTech Fintech Meetup 2026: What Brings You to Fintech Meetup This Year? Pay360 2026: Why Are People Attending Pay360 2026? Finastra: Balancing Innovation and Trust in Payments NatWest Group to Expand Scope of Financial Education Into UK Workplaces to Help Address Confidence Gap Guidewire Launches ProNavigator, Embedding Expert AI Insights into Insurance Workflows Kin Launches Direct-to-Consumer Home Insurance in Oklahoma Slash Achieves Unicorn Status Following $100m Series C Fundraise City of San Diego Selects Klear.ai in a Highly Competitive Process to Modernize Risk Management Operations BingX Renews Chelsea FC Partnership, Bolstering Leadership in Global Sports Strategy Alkami to Expand GenAI Capabilities with the Launch of Alkami Code Studio

February 8 2017

GoCardless Customer Information may have been Stolen

Share this post:

Share on LinkedIn Share on WhatsApp

Fintech business GoCardless is offering some customers free credit monitoring for a year after admitting 19 laptops containing personal information were stolen from its offices.

The stolen laptops contained personal data on an unspecified number of customers, such as email addresses, passport numbers, dates of birth, and names, according to The Register, which first reported the theft. Importantly, no financial data was held on the laptops.

GoCardless confirmed the theft to Business Insider but said not all customers affected were equally at risk and only those deemed most vulnerable are being offered free credit checks. The company declined to say how many customers were affected overall and how many at-risk customers are being offered credit checks.

GoCardless emailed this statement to Business Insider:

“We can confirm that on the 7th January 2017, we were the victim of a burglary which affected our office and another company in the building. Despite CCTV surveillance and a 24/7 security guard, 19 password protected GoCardless staff laptops were stolen.

“All of our payment processing systems, remain secure and uncompromised and were unaffected by the burglary.

“We have informed the police, the Financial Conduct Authority and the Information Commissioner’s’ Office. We have also conducted an exhaustive internal investigation and, despite the very low risk, have contacted all our partners and merchants.”

Written by Oscar Williams-Grut 

 

  1. InsurTech NY: General Magic on How AI Text Agents Are Cutting Insurance Quote Time

    Insurtech

     Read more
  2. NOTO: Why AI Fraud Prevention Needs Human Interaction to Beat the ‘Tick in the Box’ Mentality

    Fintech TV

     Read more
  3. MPE 2026: Mastercard and Deutsche Bank on Reducing Complexity for Merchants

    Event Videos 2026

     Read more
  4. InsurTech NY: QuickFacts on Broker Data

    Insurtech

     Read more
  5. Houston Fraley on Why Security Is the Foundation of Trust in FinTech

    Thought Leadership

     Read more
Financial Services Risk & Compliance
More On