Zone & Co Unveils the Zone Knowledge Center to Enhance Customer Experience

Zone & Co, a leading provider of cloud-native finance, accounting, and payroll operations platform, introduced the Zone Knowledge Center, an innovative resource designed to elevate customer autonomy and interaction with their suite of Zone Apps.

The newly launched Zone Knowledge Center is a reflection of Zone & Co’s dedication to providing comprehensive support across all user levels. Essential product information, user guides, frequently asked questions, and insights into advanced features are now more accessible to our customers in a new on-demand framework.  This design is focused on delivering greater empowerment to our customers with knowledge and expertise to make the most out of our solutions fostering a seamless and enriching user experience.

In conjunction with the Zone Knowledge Center, Zone & Co has introduced ZoneUniversity, a platform to provide users with supplementary guidance. Currently, ZoneUniversity delivers in-depth guidance for ZoneApprovals self-implementation and the ERP Coach Series, tailored to CFOs. The company plans to expand these offerings to encompass training for all Zone Apps.

“The development of the Knowledge Center is an important component in our customer experience strategy. This underscores our commitment to customer empowerment by providing them with a central self-service platform to access all the resources they need for success. Zone plans to continue investing and innovating new ways to set new standards in the customer experience,” commented Thomas Kim, CEO at Zone & Co.

Owen Karlsson, Chief Knowledge Officer at Zone & Co, emphasized the transformative power of the Knowledge Center approach, highlighting its potential to enhance user proficiency with Zone Apps and ERP software through science-backed learning pathways. “We are thrilled to introduce our Knowledge Center and Learning Portal, two dynamic platforms designed to harness cutting-edge technology and provide our users with tailored learning experiences, enabling them to optimize their utilization of Zone Apps and ERP software.”