Ubiquity Acquires Zero Variance to Enhance Next-Gen Customer Experience Solutions and Expand Global Reach

Leader in business process outsourcing (BPO) for complex and regulated industries, Ubiquity acquires Zero Variance. This strategic move significantly enhances Ubiquity’s commitment to delivering and optimizing superior customer experiences, risk management, digital innovation, and back-office operations. The acquisition expands Ubiquity’s global footprint and substantially enriches its service offerings by leveraging Zero Variance’s advanced omnichannel customer engagement, business intelligence, and integrated analytics solutions.

Zero Variance is renowned for its ZViQ™ technology, a proprietary quality assurance (QA) platform that significantly improves customer satisfaction and operational efficiency with innovative insights across industries. Bringing ZViQ™ into the fold will allow Ubiquity to integrate these comprehensive services and technologies, offering a more robust and diversified portfolio of solutions tailored to meet the evolving needs of businesses worldwide.

Matt Nyren, CEO of Ubiquity, shared his enthusiasm, stating, “Acquiring Zero Variance marks a milestone for Ubiquity, broadening our technological and service capabilities to support our clients’ diverse needs better. This tactical expansion embodies our commitment to pioneering innovative outsourcing solutions, crafted precisely to successfully navigate the complexities of the current market environment.”

“Zero Variance revolutionized QA with our ZViQ™ platform, making data actionable and tailored to client KPIs,” said Patrick Conner, CEO of Zero Variance. “With Ubiquity, our combined service delivery and technology capabilities ensure our clients benefit from a broader, more integrated suite of solutions. Joining forces advances our commitment to innovation and service excellence at scale in a rapidly evolving landscape.”

The acquisition also expands Ubiquity’s operational network to include Zero Variance’s key sites in Guatemala and Honduras, enhancing its existing global presence across 5 continents to 13 total service delivery sites. This amplification underlines Ubiquity’s pledge to provide clients with unmatched agility and coverage for deploying customer experience solutions on a worldwide scale.

Nyren further remarked, “This isn’t just about enhancing our service capabilities; it’s about reaffirming our position as a crucial ally for businesses aiming to thrive amidst today’s market challenges and aspiring for sustainable growth. Our combined expertise sets a new benchmark in the BPO industry, equipping our clients with superior service quality and operational insights necessary to excel in customer engagement and efficiency.”