Tandem Sets New Benchmark in Second Charge Mortgages With Launch of Game Changing Connect Platform

Tandem Bank, a leading force in the Second Charge mortgage market, is taking a major step forward with the launch of Connect by Tandem – a next-generation lender platform designed to transform the broker experience through automation and smart technology.

Building the UK’s greener digital bank, Tandem is committed to innovation that makes processes smoother, smarter and more sustainable. The introduction of Connect is a pivotal moment in this journey, redefining how brokers interact with the bank by streamlining case management and saving valuable time.

Nigel Brookes, Director of Mortgage Distribution at Tandem commented: “Our aspiration is to be the lender of choice in the Second Charge market and we know that means making the journey easier and smoother for brokers to deliver ever improving customer outcomes. Connect is a major step forward in that journey – automating the heavy lifting of loan processing and reducing friction – freeing up more time for brokers to focus on their customers.”

What’s inside Connect by Tandem

Connect is a pioneering loan processing platform that allows brokers to transact seamlessly with Tandem. Key features include:

• Advanced API integration – Enables brokers to submit applications electronically, significantly reducing manual data entry.
• New broker portal – A single, central hub for automated underwriting policy requirements and case tracking, document uploads and case updates.
• Automation – Streamlines processes such as EPC discounts, AVM’s and affordability checks.
• Enhanced document management – Simplifies uploads, tracking and case notifications for brokers.‍

Why it matters

Tandem has always been known for speed and efficiency and Connect takes this to the next level. An extensive test phase has already demonstrated its impact, shaving an impressive 4.5 working days off processing times.

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