Security Bank Partners with Entrust to Elevate Digital Onboarding Experience

Entrust, a global leader in identity-centric security solutions, has announced a partnership with Security Bank, a leading financial institution in the Philippines,  to enhance the bank’s electronic Know Your Customer (eKYC) process. This partnership  marks a significant milestone in Security Bank’s digital transformation journey, reinforcing its  commitment to providing a secure, seamless, and customer-centric banking experience. 

The Philippines’ digital banking market is poised for rapid expansion, with a projected  compound annual growth rate of 31% through 2029, reaching a market volume of US$2.16  billion. Amid this surge in digital banking adoption, Security Bank is modernizing its eKYC  process through its new Security Bank app to streamline the digital onboarding journey for  its customers. 

Security Bank selected Entrust for its proven expertise in secure digital identity verification  and demonstrated success in the financial sector. The bank will leverage the Entrust Onfido  Studio platform, which combines robust security features with advanced fraud detection  capabilities, including deepfake detection and prevention. The platform’s flexible  orchestration capabilities enable Security Bank to create customized onboarding workflows  while maintaining regulatory compliance. 

“Security Bank is transforming digital banking in the Philippines, and we’re proud to support  their vision with advanced identity verification that makes onboarding both more secure and  convenient,” said Harvinder Singh, Regional Vice President of Sales, APAC at Entrust. “Our  solution helps Security Bank deliver the experience their customers expect, while maintaining the highest standards of security and fraud prevention.” 

The partnership is delivering measurable results for Security Bank, including a significant  increase in customer onboarding completions and reduced onboarding times. The bank is  also leveraging Entrust dedicated technical specialists, who provide ongoing improvements  and best practices to optimize the user experience. 

“Our partnership with Entrust is a testament to our BetterBanking commitment to our  customers,” said Juan Mestas, SVP and Strategy, Innovation Architecture, and Platform Division Head at Security Bank. “By leveraging Entrust’s advanced identity verification  technology, we’re not only enhancing the security and accessibility of our banking services  but also ensuring that every customer interaction—digital or in-person—is convenient and  reliable. Looking ahead, we plan to expand these capabilities across other services to give  customers the best experience possible.” 

While initially focused on retail banking onboarding, Security Bank plans to extend Entrust  identity verification solutions across its broader portfolio of services. The technology will be  leveraged to enhance the customer experience across additional digital services, ensuring  consistent security and convenience across all banking touchpoints. 

“Our vision is to deliver truly integrated, omnichannel banking for our customers,” said  Malcolm Yow, SVP and Retail CTO at Security Bank. “With Entrust identity verification,  customers will have a seamless experience whether they’re using our new Security Bank app, visiting a branch, or accessing phone banking services. This integrated approach  strengthens our position as a digital banking leader in the Philippines and reinforces our  commitment to delivering innovative, customer-centric solutions.”