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Plumery Expands Digital Banking Experience Platform Into Canada
Plumery, the digital banking experience platform, today unveiled Canada-specific features and integrations giving Canadian credit unions a clear path to deliver personalized, compliant, and modern digital banking experiences.
Canadian financial institutions are facing heightened customer expectations, stiff competition from fintechs, and growing pressure to modernise legacy systems. These pressures have been amplified by Central 1 Credit Union’s announcement that it will wind down its Forge (formerly MemberDirect) digital banking platform. The system, until recently, served over 170 credit unions across Canada.
This represents both a risk and an opportunity for credit unions. They must now plan for a replacement quickly, and also have the chance to adopt a platform that gives them greater control and the ability to compete on user experience.
The collaboration with Aequilibrium, with their deep knowledge of the Canadian regulatory landscape and user experience design ensures Plumery’s Canadian-ready platform is built around how Canadians, especially credit union members, expect to bank.
Though Canada’s banking sector is among the most advanced globally, many credit unions are held back by outdated infrastructure.
Meanwhile, members are demanding hyper-personalised, mobile-first and intuitive digital journeys. To meet these needs, Plumery has localised its platform with out-of-the-box features tailored for how Canadians bank. These include:
- Everyday payments and transfers such as bill payments, cheque deposits, and Interac e-Transfers.
- Support for Canadian savings and lending products including GICs, mortgages, and student loans.
- Business banking capabilities like bulk payments and payroll management.
- Compliance and user experience features including bilingual English/French support, privacy and data residency adherence, and accessibility standards.
Ben Goldin, CEO & Founder of Plumery, said: “With Forge winding down, Canadian institutions have a rare opportunity to modernise on their own terms, rather than being tied to outdated systems. Our platform provides an immediate, future-ready option that puts control back in the hands of credit unions. By working with Aequilibrium, we are combining global banking innovation with local expertise to deliver experiences that meet the unique needs of Canadian credit unions’ members.”
Plumery’s Canadian-ready platform is available now, and the company is already in discussions with multiple credit unions evaluating their digital futures beyond Forge.
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