Monzo Partners With SignLive to Enable BSL Support

Monzo have partnered with SignLive, an online interpreting service for British Sign Language (BSL). This means BSL users can now chat with Monzo customer support team through a fully-accredited interpreter, in real time, using video relay services.

One in five people in the UK are Deaf or hard of hearing. And for many, BSL is their first language, not English. BSL has its own structure and vocabulary, which can mean that for some people, switching to English can be difficult or even impossible.

SignLive is a a Deaf-owned, Deaf-led business, that’s removing communication barriers for the community through accessible technology and services. Since launching in 2014, SignLive now has over 118 highly-skilled interpreters that partner with UK businesses to help their customers communicate with them in their first language. All of their interpreters are trained in anti-fraud and safeguarding measures.

How it works

To access SignLive’s free services, you can download the app on any iOS or Android device. Or head to the SignLive website and use the web application. Once you’ve created a profile, log in to access a directory of UK businesses that offer interpretation services on the SignLive platform.

Chatting with Monzo using BSL

To chat to someone at Monzo using BSL, log in to your SignLive app and find and tap on ‘Monzo’ in the directory. This’ll connect you with an interpreter, who’ll relay the conversation to one of our customer support team members there and then.

Using SignLive won’t add any time or additional steps to your call, so we can help you as quickly as possible. Monzo users wanting to talk in BSL can use this service from 7 am to 8 pm, Monday to Sunday.

This partnership is just one of Monzo’s commitments to accessibility and inclusion for all of its customers.