Mitigram Appoints Stephen Andersen as Head of Customer Experience

Mitigram, the global leader in digital trade financing, is pleased to announce the appointment of Stephen Andersen as Head of Customer Experience.

In his role as Head of Customer Experience, Stephen will leverage his 17 years of expertise in financial services and customer success to ensure an outstanding experience for corporate clients and drive growth. His responsibilities include overseeing the procurement process, onboarding customers, meeting customisation requirements, and providing overall guarantees for optimal access and execution in global trade financing.

Based in Toronto, Stephen will report to Joshua Kroeker, Chief Product Officer at Mitigram.

Prior to joining Mitigram, Stephen was the Global Head of Customer Success at Komgo, Chief Operating Officer at GlobalTrade Corporation and Trade Finance Representative at RBC Royal Bank. He will draw on his extensive experience to maintain and enhance Mitigram’s excellent customer service.

“We are thrilled to welcome Stephen as Head of Customer Experience. He has an impressive track record working with customers to ensure exceptional customer experience and satisfaction,” said Joshua Kroeker, Chief Product Officer at Mitigram. “Stephen’s customer-first mind-set will continue to put our customers at the heart of everything we do and will be a valuable asset for Mitigram as we continue to grow.”

“I am excited to be joining Mitigram, where my extensive industry experience will help create the best possible access and execution in global trade financing,” said Stephen Andersen, Head of Customer Experience at Mitigram. “I look forward to enhancing the customer experience, making trade finance more accessible, accelerating digitalisation, and enabling seamless transactions across the industry.”

Stephen’s announcement follows the appointment of Pedram Tadayon as Chief Executive Officer and Tony Sepandian as Chief Financial Officer earlier this year. In its latest funding round Mitigram raised USD $11 million to accelerate the firm’s growth, bringing the total raised to USD $38 million.