KPMG Launches Global Business Services with KPMG Velocity, Enabled by ServiceNow

KPMG today launches Global Business Services with KPMG Velocity, a new agentic AI offering designed to improve operational productivity of corporate functions. Enabled by the ServiceNow AI Platform, this innovative solution helps to streamline operational workflows across finance, procurement, human resources and IT.

In today’s complex business environment, it is a strategic imperative for organizations to align corporate functions to broader enterprise goals, demanding greater connectivity, growth and value-driven approaches to digital transformation and AI adoption. Global Business Services (GBS) with KPMG Velocity is an agentic AI-enabled offering that provides clients with a single digital platform to strategically orchestrate AI and agents, enabled by ServiceNow.

KPMG Velocity helps clients transform, operate and build intelligent, agile and resilient enterprises by integrating KPMG firms’ insights, methods, expertise, capabilities, and data with advanced AI technology.

KPMG is a ServiceNow Global Elite Partner and today’s announcement is part of the shared commitment to make a significant long-term global investment in the alliance — focused on empowering clients with world-leading AI-enabled solutions.

Key features of Global Business Services with KPMG Velocity, enabled by ServiceNow

• Focus on value: Agents and people working together seamlessly to generate maximum value for the enterprise, delivered as a transformation program or as a managed service.
• Seamless orchestration of work: Beyond individual process automation, orchestrating value streams across functions to deliver truly integrated workflows.
• User journey focus: Prioritizing the user moments that matter, ensuring a seamless and personalized end-user experience.
• Real-time collaboration: AI agents enable real-time cross-functional collaboration, breaking down silos and accelerating decision-making.
• Enabled by the ServiceNow AI Platform: Key features include:
  • ServiceNow AI Agent Studio, a unified environment for building, customizing and managing autonomous AI agents and workflows.
  • ServiceNow AI Control Tower, a central hub designed for governance and management of an organization’s agentic AI initiatives, providing visibility and control over AI agents, models and workflows.
  • ServiceNow Integrated Risk Managementopens in a new tab (IRM), providing enterprise-grade risk management and operational resilience, embedded into every workflow.
• Complemented by KPMG AI capabilities: These capabilities include KPMG AI Trust services to help ensure AI reliability, accountability and transparency, integrating KPMG’s leading Trusted AI framework with the ServiceNow AI Control Tower, and KPMG Workbench capabilities designed to scale global adoption and integration of AI across geographies.