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Ipsum Capital Prioritises Customer Outcomes With Interim Registration to the LSB’s Business Standards
Ipsum Capital Holdings Limited (Ipsum Capital) have been named as an interim registered firm to the Lending Standards Board’s (LSB) Standards of Lending Practice for business customers (business Standards).
Ipsum Capital provides liquidity options to commercial lenders through the purchase of commercial non-performing loan portfolios and is a growing and evolving custodian of commercial mortgages and loans to small and medium sized enterprises (SMEs) in the UK.
Registration to the business Standards demonstrates Ipsum Capital’s commitment to the fair treatment of their customers in a time when the financial landscape is most challenging.
Commentators continue to predict a difficult economic outlook for 2023. Although government funding will help aid SMEs during this time, significant increases in customer vulnerability are still expected. Working towards and registering to the LSBs Standards will support firms to provide greater customer protection in a constantly evolving landscape.
Richard Marlow, Joint Managing Director at Ipsum Capital, commented on the interim registration saying, “Whilst Ipsum have internal measures for managing and dealing with complex matters that require considerable review, our registration to the business Standards highlights our determination to provide appropriate support and fair treatment to our customers. The provision of additional, external accountability, from which we may be independently reviewed, will provide our customers with greater assurances that we are delivering to high standards and enhancing our working practices at every opportunity.”
Emma Lovell, Chief Executive of the LSB added “We are delighted to have Ipsum Capital on board for the business Standards. In taking the initiative to sign up as an interim registered firm, Ipsum Capital are sending a clear message to their customers over their intention to deliver fair outcomes at a time when it is needed most’.
The interim registration process will assess Ipsum Capital’s processes and approach to customer protection, to ensure they can meet the requirements of the business Standards, and to support Ipsum Capital in achieving full registration.
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