EQ Wins contract to administer help to buy Equity Loan

EQ Credit Services will partner with Homes England on five-year deal supporting Help to Buy customers.

 Following a competitive tender process EQ Credit Services (EQCS), part of Equiniti Group plc, has been awarded a five-year contract to handle the equity loan administration and servicing of the Help to Buy scheme on behalf of Homes England.

The partnership will require EQ Credit Services to manage the programme on behalf of the UK Government through its technology platform, outsource operation and expertise, the combination of which is a key differentiator in the market.

Since its launch in 2013, the Help to Buy scheme has loaned £20.1bn to customers and enabled the purchase of 328,506 homes with a Help to Buy Equity Loan, the vast majority of which are first time buyers.

EQCS is the UK’s largest consumer loan platform provider with over 30 years’ experience delivering critical financial technology and services to the public and private sector.

Under the new partnership, EQ Credit Services will work with Homes England to implement digital transformation across the customer journey, making it easier for customers to service their loans as well as handling all customer servicing enquiries.

The mortgage administration and servicing concession contract will go live in 2022 with the expectation of supporting more than 300,000 Help to Buy customers.

EQCS Managing Director, Sarah Jackson commented,

“We are thrilled to partner with Homes England on a scheme that has driven such positive market change and enabled hundreds of thousands of people to get on the property ladder. Through our proven platform, outsourcing and transformation capabilities, we will digitalise and transform how the Help to Buy scheme delivers services to customers.”

Will German, Director of Home Ownership at Homes England said,

“Help to Buy customers have a long-term relationship with Homes England, and we are committed to providing them with an excellent experience at every stage of their journey with us. EQCS has a proven track record delivering critical systems and services across the public and private sectors. We are excited to see our partnership develop and are confident that EQCS’ values, transformational technology and processing capabilities will help us to deliver the service our customers are entitled to expect, both now and in the future.”