Breaking News
Chase Bank, Triodos Bank, and Starling Bank were the most highly rated banks for treating customers fairly in 2023
Chase Bank, Triodos Bank, and Starling Bank were the most highly rated banks for treating customers fairly during 2023. This is based on over 50,000 reviews left by the customers of UK banks on the financial services review site, Smart Money People between January and December 2023.
The top ten banks for treating customers fairly (according to their own customers’ reviews):
|
UK Bank Name |
Fairly treated |
|
Chase Bank |
99.32 |
|
Triodos Bank |
98.97 |
|
Starling Bank |
98.60 |
|
Monzo |
98.34 |
|
Metro Bank |
98.33 |
|
NatWest |
96.84 |
|
Atom Bank |
96.30 |
|
first direct |
94.06 |
|
Halifax |
79.93 |
|
Santander |
79.34 |
With the introduction of the new Consumer Duty by the Financial Conduct Authority in 2023, it’s now increasingly important for brands to demonstrate that they’re meeting the needs of their customers and treating them appropriately throughout the duration of their relationship. The data shows that, from a customer’s perspective, these providers are delivering against expectations.
If a customer finds the treatment they receive falls short, Smart Money People’s CEO, Jacqueline Dewey suggests they should not be afraid to switch provider: “The inertia around swapping bank accounts is widely known so we hope that by producing this list, more people will be encouraged to consider switching if they’re dissatisfied or their current provider no longer meets their needs. It’s important to look beyond initial introductory offers or incentives and understand a provider’s service, how they communicate and how they respond if there’s an issue or problem.
“Being able to read unbiased reviews about how banks treat their customers can give people real reassurance and confidence, helping them make a more informed decision.”
To read reviews of banks, bank accounts and other types of financial products, visit https://smartmoneypeople.com/
People In This Post
Companies In This Post
- GNOMI Launches the Only ‘Finance Mode’ with Real-Time Global Earnings Calls and Generative Market Intelligence Read more
- Cross River Launches Stablecoin Payments With Infrastructure to Power the Future of Onchain Finance Read more
- Tidalwave Raises $22M Series A, on Track to Reach 4% of U.S. Mortgage Market Read more
- Emerging Market Opportunities: The Next Billion Customers | Freemarket, Fincra and Axiym | FF Virtual Arena #358 Read more
- Inside Citi’s AI Playbook: Curated Data and Transparent Decisions Read more
GNOMI Launches the Only ‘Finance Mode’ with Real-Time Global Earnings Calls and Generative Market Intelligence
GNOMI, the AI platform redefining how people access and act on real-time information, today unveiled Finance Mode - the first agentic AI experience for live, multilingual global market coverage.
Revolut Completes Fundraising Process Establishing $75 Billion Valuation
Revolut, the global fintech leader with over 65 million customers worldwide, has today announced the completion of a share sale, valuing the company at $75 billion
British Business Bank Publishes Five-Year Strategic Plan to Deliver Step Change in Smaller Business Finance
The British Business Bank responds to an updated mandate from the UK Government by publishing a five-year strategic plan for smaller business finance
As Government Launches SME Lending Review, New Tech Could Unlock £5bn in Credit Annually by Halving Declined Applications – FXE and CFIT-Led Coalition
SMEs in the UK miss out on an estimated £5 billion in potential access to credit each year according to CFIT
Wio Bank Launches Wio Family, the UAE’s First Shared Banking Experience for Families
Wio Bank has launched Wio Family, the UAE’s first fully shared banking experience – and a movement that rethinks how families save, spend, and plan together
Intuit QuickBooks Goes Live with Open Banking in Australia, Powered by SISS Data Services
Intuit Australia (Intuit) has engaged SISS Data Services (SISS) as an outsourced service provider to facilitate open banking data feeds for Intuit’s QuickBooks customers across Australia.
Standing Against AI-Fueled Crime, VIALET and AMLYZE Call for Industry-Wide Coordination
The Black Friday season remains one of the peak periods for digital fraud, with statistics showing that 4.6% of all attempted e-commerce transactions during last year’s Cyber Five window were suspected to be fraudulent. In response to this escalating threat, VIALET and its financial crime prevention partner AMLYZE are joining forces by sharing intelligence, tracking industry signals, and equipping businesses with advanced tools to strengthen fraud prevention across the payments ecosystem.
GNOMI Launches the Only ‘Finance Mode’ with Real-Time Global Earnings Calls and Generative Market Intelligence
GNOMI, the AI platform redefining how people access and act on real-time information, today unveiled Finance Mode - the first agentic AI experience for live, multilingual global market coverage.
Cross River Launches Stablecoin Payments With Infrastructure to Power the Future of Onchain Finance
Cross River Bank (“Cross River”), a technology infrastructure provider that offers embedded financial solutions, today announced the launch of its offering to power stablecoin payments*. Integrated directly with Cross River’s real-time core, COS, the offering unifies fiat and stablecoin flows through a single, interoperable system—enabling companies to move value across chains and traditional rails, leveraging bank-grade compliance.
Tidalwave Raises $22M Series A, on Track to Reach 4% of U.S. Mortgage Market
Tidalwave, an agentic AI-powered mortgage point-of-sale (POS) platform, today announced a $22 million Series A funding round led by Permanent Capital, with participation from D.R. Horton, Inc., the nation’s largest homebuilder, and a follow-on from Engineering Capital. This brings Tidalwave’s total funding to $24 million.
Emerging Market Opportunities: The Next Billion Customers | Freemarket, Fincra and Axiym | FF Virtual Arena #358
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Inside Citi’s AI Playbook: Curated Data and Transparent Decisions
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
WFIS 2025 – Indonesia: Countdown to the Nation’s Most Influential Digital Finance Gathering Begins
Indonesia’s audacious on-going attempts to merge technology with finance – in all imaginable aspects – to mobilize a tech-driven, digital-first financial ecosystem has, by its best measures, enabled the nation to hit a trillion-dollar GDP mark this year – the highest in its economic history.
Eleos Life Launches AI Voice Agent to Deliver 24/7 Customer Support
Eleos Life is proud to announce the launch of its innovative AI voice agent, designed to provide instant, around-the-clock assistance