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Chase Bank, Triodos Bank, and Starling Bank were the most highly rated banks for treating customers fairly in 2023

January 9 2024

Chase Bank, Triodos Bank, and Starling Bank were the most highly rated banks for treating customers fairly in 2023

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Chase Bank, Triodos Bank, and Starling Bank were the most highly rated banks for treating customers fairly during 2023. This is based on over 50,000 reviews left by the customers of UK banks on the financial services review site, Smart Money People between January and December 2023.

The top ten banks for treating customers fairly (according to their own customers’ reviews):

UK Bank Name

Fairly treated

Chase Bank

99.32

Triodos Bank

98.97

Starling Bank

98.60

Monzo

98.34

Metro Bank

98.33

NatWest

96.84

Atom Bank

96.30

first direct

94.06

Halifax

79.93

Santander

79.34

With the introduction of the new Consumer Duty by the Financial Conduct Authority in 2023, it’s now increasingly important for brands to demonstrate that they’re meeting the needs of their customers and treating them appropriately throughout the duration of their relationship. The data shows that, from a customer’s perspective, these providers are delivering against expectations.

If a customer finds the treatment they receive falls short, Smart Money People’s CEO, Jacqueline Dewey suggests they should not be afraid to switch provider: “The inertia around swapping bank accounts is widely known so we hope that by producing this list, more people will be encouraged to consider switching if they’re dissatisfied or their current provider no longer meets their needs. It’s important to look beyond initial introductory offers or incentives and understand a provider’s service, how they communicate and how they respond if there’s an issue or problem.

“Being able to read unbiased reviews about how banks treat their customers can give people real reassurance and confidence, helping them make a more informed decision.”

To read reviews of banks, bank accounts and other types of financial products, visit https://smartmoneypeople.com/

People In This Post

Jacqueline Dewey, Smart Money People | Fintech Finance

Jacqueline Dewey

Smart Money People

Companies In This Post

Starling Bank

Starling
Smart Money People

Smart Money People
Chase | Fintech Finance

Chase

Monzo
Atom Bank | Fintech Finance

Atom Bank

NatWest
Halifax Intermediaries | Fintech Finance

Halifax
Grupo Santander | Fintech Finance

Santander
Moneyhub | Fintech Finance

Triodos Bank
Metro Bank | Fintech Finance

Metro Bank
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