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Friday, October 24, 2025
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Evelien Witlox, ING – Do you think COVID-19 has fundamentally changed customer expectations?

Evelien Witlox, Global Director of Payments at ING, sits down with Ali Paterson to discuss how COVID-19 has affected the customer experience. Consumers needed to adapt with the changing times and use digital payments, which was an enormous push for many to support online banking and financial digitization.

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