FF News Logo
Wednesday, February 04, 2026
FinovateEurope | FFNews

Evelien Witlox, ING – Do you think COVID-19 has fundamentally changed customer expectations?

Evelien Witlox, Global Director of Payments at ING, sits down with Ali Paterson to discuss how COVID-19 has affected the customer experience. Consumers needed to adapt with the changing times and use digital payments, which was an enormous push for many to support online banking and financial digitization.

People In This Post

  1. Finance Platform LemFi Launches Remittance Services in Australia as Global Expansion Continues Read more
  2. Cytora and Altitude Intelligence Partner to Embed Advanced Geospatial and Climate Risk Intelligence into Insurance Workflows Read more
  3. Visa Acceptance Platform Now Supports Tap to Pay on iPhone, Boosting Contactless Acceptance for Merchants Read more
  4. How Google Is Helping Fintechs Navigate Regulation and Innovation Read more
  5. DataHaven on What Truly Defines a Real Insurance Technology Partner Read more
EMEA2026 x FFnews