Breaking News
Customer Experience and Fraud Prevention Top of Priorities for Bankers, According to New Survey
OneSpan™, the global leader in securing remote banking transactions, today announced the results
Information Security Media Group, the world’s largest media organization devoted solely to information security and risk management, and OneSpan have released the report “The State of Digital Account Opening Transformation.” This
The report compiled responses from banking and security leaders representing more than 100 financial institutions. Key findings around digital account opening included:
- 85 percent of respondents experienced fraud in their digital account opening process, and more than 50 percent of respondents cited the process itself as the cause;
- 80 percent of respondents reported that
streamlining the process to improve the customer experience was one of their objectives this year, and 60 percent of respondents agreed that poor customer experience was the top reason applicants dropped out of the process; - 72 percent of respondents planned to reduce
fraud and losses related to application fraud, account takeover and synthetic identities given 49 percent of respondents rated the security of their current digital account opening application process as only somewhat or not secure.
About half of respondents cited legacy systems, manual identity verification processes, authentication friction, and an inability to detect fraudulent identities backed by legitimate credentials as reasons for being unable to deliver digital account opening. The majority of respondents
“The digital revolution has shifted the way consumers want to engage with their financial institutions, away from in-person toward immediate and convenient remote
Download the full report at: https://www.onespan.com/
- EXCLUSIVE: “Taking the Pain Out of Compliance” – Camillo Werdich, Sinpex in ‘The Fintech Magazine’ Read more
- U.S. Bank Leverages Gen AI for Banking Services Read more
- Two Thirds of Millennial Travellers Say Flexible Payments Are Their Deciding Factor When Choosing Airlines Read more
- Big Issue Partners With fumopay To Roll Out New Way for Vendors To Take Cashless Payments via Open Banking Read more
- Spend Crypto at 700,000 Merchants in SA Using Luno Pay Read more